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View Full Version : Sky Bet - THIEVES


Pint of Speroni
21-12-2012, 03:04 PM
So upon turning 18 a few weeks ago I decided to open up a Sky Bet account to have a bit of a flutter now and again.

I initially put in 10 though eventually I ended up having put in a bit more until it totalled up to 40 - no problem here.

A couple of days ago, I put on a couple of bets - one for darts, one for this Saturday's football. The darts bet won, putting me on a total balance of just over 34.

Today, I decided to withdraw a tenner out of the balance, and literally as I clicked "withdraw", a red sign came up from Sky Bet, telling me my account had been suspended, either for having multiple accounts, for failing a security question check, or for having failed to have my age verified.

Now, when I saw this I was a bit confused, as I most definitely don't have multiple accounts, I haven't been asked a security question to fail, and haven't ask for any age verification (I'm 18 though so it wouldn't have been a problem).

I sent a couple of emails to Sky Bet, and they have told me that my account has been suspended for being linked to three other accounts, and that I cannot remove my money as the account is currently frozen, and that it will not be reopened as the security and fraud department see it as a breach of the terms and conditions. I replied asking how I have supposedly linked accounts, they said they could not tell me that due to the Data Protection Act and then told me it would not be reopened and that is that.

Is there nothing I can do? Granted in the grand scheme of things 34 odd quid isn't much but this is theft.

delboy01
21-12-2012, 03:31 PM
This is very common with skybet.

You have to verify your ID. They will need a copy or your passport, a recent bill etc.

They will then say they did not recieve it.

Apparently you can lose with them as much as you want but if win you try and get the money they lock your account. Loads of people saying the same thing.

One guy is owed 3000 euros!!!!

http://www.gamblingcommission.gov.uk/gh-contact_us/complaints/complain_gambling_transaction.aspx

This tells you how to complain.

Pint of Speroni
21-12-2012, 03:51 PM
I kept pestering them and sent a formal complaint in as well, surprise surprise I soon got an email saying that security had decided to give me one more chance, and for some reason decided that on top of security being ever so kind, they would also give me 10 free cash in my balance.

Though they did point out that there were still three accounts linked.

Of course there were Sky...

Louis
21-12-2012, 09:39 PM
I think by 'linked accounts' they mean something like several accounts with the same IP address (so that you have multiple accounts without telling them). But even if that was the case, I think it's unreasonable that they keep your money. I would be reluctant to use them, as there would always be the worry that they might stop you withdrawing money.

I would have thought that if the problem is 'widespread' as delboy01 says, there would be a lot of complaints on the web about it.

Billyd
22-12-2012, 11:14 AM
All gambling sites will take as much money as they can from you without ID....but as soon as you need to withdraw yeap you need to show ID.

However I also had other problems with Skybet so yeah avoid like the plague!

delboy01
22-12-2012, 11:56 AM
I think by 'linked accounts' they mean something like several accounts with the same IP address (so that you have multiple accounts without telling them). But even if that was the case, I think it's unreasonable that they keep your money. I would be reluctant to use them, as there would always be the worry that they might stop you withdrawing money.

I would have thought that if the problem is 'widespread' as delboy01 says, there would be a lot of complaints on the web about it.

google is a wonderful tool. :rolleyes:

One guy can't get at 3000 euros!!!

http://www.momoxi.com/q20120915113516AAEebBL.html

http://forum.sbrforum.com/sportsbooks-industry/37804-skybet-suspended-my-account-3000-eur-horror-story.html

BW_Palace
22-12-2012, 04:02 PM
With all due respect, Sky aren't exactly going to go around thieving 34 from people's accounts. Even if you assume they are nefarious, it wouldn't be worth it. In all likelihood it was simply a mistake on their part, doesn't make them thieves though, just incompetent (which I can fully believe).

delboy; you can pick out anything via Google - doesn't mean it's widespread, these are isolated cases. Not to mention that in the SBR case, the guy didn't supply all the requested scans and so Sky probably got suspicious, hence the additional data requests.

Do you really think that it's worth Sky's effort and risk to steal four figure balances from players? There are some dodgy bookmakers out there, but Sky aren't one of them (and neither are any of the 'mainstream' bookmakers really).

LLCOOLSTEVE
22-12-2012, 06:18 PM
Anyone else in your house have a sky bet account?

cpfccrazy
21-01-2013, 11:51 AM
if you have only just turned 18 then you will not be on the voting list.
This is important for avoiding problems with good bookmakers.
Bookmakes have lots of ways of verifying your id, if for some reason you do not show up on some of their methods.. they will freeze your account, winning or losing.
A lot of bookies only check when you go to withdraw or deposit over a certain amount.