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Micky Spilane
27-01-2014, 01:31 AM
Steve, can I ask you to convey my thanks to the stewards at Wigan. Outside, before the match they were most helpful in directing us to our turnstile. Also shock and horror they actually had smiles on their faces. During the game I actually forgot they were there, which makes a change after Derby and Bolton last season, when I spent half the match watching the stewards watching us.

CPFC2010
27-01-2014, 09:21 AM
Steve, can I ask you to convey my thanks to the stewards at Wigan. Outside, before the match they were most helpful in directing us to our turnstile. Also shock and horror they actually had smiles on their faces. During the game I actually forgot they were there, which makes a change after Derby and Bolton last season, when I spent half the match watching the stewards watching us.

Great to hear that and I will pass it on.

Palace Bear
27-01-2014, 11:37 AM
I also found them really friendly, one steward saw me and my brother necking bottles of water whilst walking up to ground put 2 and 2 together and informed us plastic bottles were fine to take in.
Well done Wigan.

Had the opposite at Selhurst the other day, they tried to take mine off me when I went in even though I'm pretty sure the policy is that plastic bottles are allowed at Selhurst.

Tele Caster
27-01-2014, 04:12 PM
They were smashing. One outside told the turnstyle chap to allow my five year old through with me for free. Only saved a fiver but just great.

CPFC2010
27-01-2014, 04:30 PM
I've emailed them our thanks for looking after our supporters so well.

Gizmo
27-01-2014, 05:21 PM
Also had a away supporters lounge i can only describe it as looked more like a nightclub. The Marquee it was called guy on the door was brilliant as we all walked past called us all in get yourself out of the rain. They had a bar but for those of us driving tea/coffee bar as well as a big tv screen with early game on. Well done Wigan

King William
27-01-2014, 06:53 PM
For those that drove it was a decent away game: parked in Sharkeys fish n chip shop car park, which had a takeaway place sit down restaurant and seperate bar. Or the marquee away fans bar. Shame no London pride though !

good view in ground even from sitting down towards the front.

And friendly stewards

Princess
27-01-2014, 07:08 PM
I was a guest in their hospitality area on Saturday (they charge around 45 a head with a ticket!) - it was absolutley lovely! A steward very kindly escorted Nelson Alfie and I to the away end and it was a really good experience apart from the score obviously!

CPFC2010
28-01-2014, 11:31 AM
Message from Wigan :-

It is always good to hear that Wigan Athletic staff are delivering good service to our visitors and I am delighted that you say that it is the best welcome that you have received.

We pride ourselves on making sure that every supporter is treated as a customer not as a troublemaker.

I thought the Palace fans were brilliant throughout, made more noise than most visiting supporters and created a great atmosphere with some top songs!

Our Stadium Safety Officer described the Palace fans as ‘a credit to the club’.

Good luck in the Premier League and hope to see you there next season!

orp pisshead1
28-01-2014, 12:42 PM
Great stuff all round and two proper football clubs:lux:.

jone-zee
28-01-2014, 01:04 PM
Only thing that spoilt it (apart from the result) was a bit of a hike to where the coaches were parked after. Good value for a decent pie and some cracking Northern Soul Anthems just prior to kick off.

New LP
28-01-2014, 01:18 PM
I also found them really friendly, one steward saw me and my brother necking bottles of water whilst walking up to ground put 2 and 2 together and informed us plastic bottles were fine to take in.
Well done Wigan.

Had the opposite at Selhurst the other day, they tried to take mine off me when I went in even though I'm pretty sure the policy is that plastic bottles are allowed at Selhurst.

They are fine at Selhurst as long as they can confiscate the lid off your drink, in case you decide to hurl it 500 years at the away fans.

CPFC2010
28-01-2014, 01:25 PM
They are fine at Selhurst as long as they can confiscate the lid off your drink, in case you decide to hurl it 500 years at the away fans.

Medieval away fans?

Hambo
28-01-2014, 01:26 PM
Hi Steve,

I think that the fact it was unreserved seating made the job for the stewards easier and meant there was considerably less overcrowding at the back of the stands. Even in games where there are plenty of unsold tickets, the back tends to end up with 2 or three to a seat in some places, yet as nobody felt any obligation or entitlement to a specific seat, the whole thing was more relaxed.

Do you feel there is any chance that the whole idea of unreserved seating - even for sold out games - might prove a better option? Is it something you would be willing to look at for visiting supporters or would the authorities have an issue doing so?

Just to make the point - I refer to unreserved seating as opposed to the essentially random allocation of seats that exists now. If all fans could pick away seats it would be a different debate.

Barbara4003
28-01-2014, 01:28 PM
They are fine at Selhurst as long as they can confiscate the lid off your drink, in case you decide to hurl it 500 years at the away fans.

Never had my lid confiscated at Selhurst, so to speak.

Always at away grounds though (but I carry a spare).

At Man City, they wouldn't even let us take bottles of water in - with or without a lid. Confiscated them :(

CPFC2010
28-01-2014, 01:31 PM
Hi Steve,

I think that the fact it was unreserved seating made the job for the stewards easier and meant there was considerably less overcrowding at the back of the stands. Even in games where there are plenty of unsold tickets, the back tends to end up with 2 or three to a seat in some places, yet as nobody felt any obligation or entitlement to a specific seat, the whole thing was more relaxed.

Do you feel there is any chance that the whole idea of unreserved seating - even for sold out games - might prove a better option? Is it something you would be willing to look at for visiting supporters or would the authorities have an issue doing so?

Just to make the point - I refer to unreserved seating as opposed to the essentially random allocation of seats that exists now. If all fans could pick away seats it would be a different debate.

Unreserved seating for sold out games would be a nightmare. Groups of people arriving together at five to three would only be able to find odd single seats dotted about the place.

Wigan do have the big advantage of thousands of empty seats.

Hambo
28-01-2014, 01:42 PM
Unreserved seating for sold out games would be a nightmare. Groups of people arriving together at five to three would only be able to find odd single seats dotted about the place.

Wigan do have the big advantage of thousands of empty seats.

Fair play - and the empty seat part does make it a lot easier!

I do feel that the current system can also be a nightmare for a lot of fans - especially for sold out games. People still turn up in those groups anyway and sit pretty much where they want - and in general there can still be that scramble for seats. If there weren't 3 to a seat up the back I think it'd be a lot more noticeable.

Appreciate the reply - hopefully at some point people will be able to pick their seats the same way they do at Selhurst and that will reduce issues to a minimum anyway.

Anyway, I'll stop derailing the thread - the Wigan stewards were excellent and their response shows a great deal of class. Their away-only "marquee" bar was also very handy.