Leeds FA Cup game- Abuse of Ticket office staff [Archive]

delboy01

07-02-2003, 10:34 AM

I emailed my application Thursday Morning and got a phone call Friday Morning. Ordered 12 tickets 10 STs and two guests. Excellent service.

Was sad to hear however, that the lady in question has been verbally abused on at least two separate occassions since Wednesday.

Now I have a number of points about this.

1/ They are doing their best to respond to the emails/faxs. They are working until 20.00 every night (I believe) and all day Saturday all day Sunday to meet the demand.

2/ People should NOT have to put up with abuse, either verbal or physical whilst performing their duties.

3/ Most of these people are Palace fans themselves.

4/ They will get to everyone and will almost certainly extend the Tuesday deadline for STs if they haven't done so.

5/ Sending multiple emails/and faxes repeatedly will not get you served any quicker it just slows the process as they may have to ring you 2,3,4,5,6 times.

6/ The system used is not the fault of the workers. Let them do their jobs and direct your anger (although why you should have any is beyond me, I can remember the Noades Cup run queues!!!!!!!!!) at those in charge.

Just another couple of points. We have had a lot of discussion in other threads about Palace fans who say they are unable to get tickets due to living a long distance away or visit Selhurst only occassionally.

Well you should join the Palace club. That is what it is for. Whether you have been an ST for 25 years and have moved away or have been to 2000 Palace matches. It makes sense to join PC if you are not an ST or a Golden Eagle.

Finally, I have sent a suggestion by email to the club for future situations like this which if used I hope will reduce the number of emails/faxes/phone calls required.

In short this is a list or prime contacts (and secondary contacts) for groups of friends who are either STs, GEs or PCs. In this way the club will have contact names and numbers for seat booking purposes for all big games for groups of people thus reducing the workload and paper mountain.

In the mean time guys.
Calm Down! eh, eh Calm Down!
:afro:

arussell

07-02-2003, 10:35 AM

Good points.

One guy last night was moaning about the ticket office. I pointed out to him that most of the time lately there'd been four staff at the counters and four on the phones, and that you can't FIT anymore into there !

Blame the people in front of you in the queue negotiating for 12 tickets in 12 different rows in 12 different blocks :rolleyes: not the staff.

Lazarus

07-02-2003, 01:07 PM

I also emailed my request on Thursday morning, complete with credit card details. I thought I should at least get an acknowledgment by now but have heard nothing - am I being unreasonable? OK I will try to be patient...

Dodger

07-02-2003, 01:15 PM

There's a real simple way to deal with abusive callers. Take their full name and membership number, then tell them to f*ck off and make sure everyone in the ticket office has their details and refuses to serve them.

Hedgehog

07-02-2003, 01:21 PM

Maybe one of the moaners was Sven Erickson (sp?)!!!!!

07-02-2003, 02:17 PM

Originally posted by delboy01
2/ People should NOT have to put up with abuse, either verbal or physical whilst performing their duties.

Unless they work for British Rail (and it's equivalents) or London Underground. These people deserve everything that's coming to them if the last few days trying to get to work are anything to go by ;)

Gooders

07-02-2003, 02:22 PM

Archie Leitch has just left our office in Crawley to go to Selhurst to get the tickets.

He has been on the phone all day - on every 4th or 5th attempt he gets through after negotiating all the "press 1 for Forest", "press 2 for Leeds" kind of options, to be told that he is "on hold".

A few minutes later (5 to 10 on average) he gets cut off.

Is it any wonder that people get annoyed?

:grrr:

GreatGonzo

07-02-2003, 02:31 PM

Alan last night was a joke at the box office!

The box office staff were verbally abused by several people and only after help from the stewards on duty did they finally get their act together and even that was a joke!

A game on that evening and the first day of Leeds sales, however they do not open a box office selling tickets solely for the youth game so the queue was a mixture. 20 minute before KO they finally open a window solely for the youth cup tickets, BUT they openm it between 2 windows selling Leeds tickets. It was a complete joke, i know that they did not have much time to organmise themselves but surely they expected people to be getting tickets for that evenings games at the same time as those for Leeds and should have made arrangements.

Risboro has a lot to answer for in my opinion along with the box office manageress! At one point when a guy was complaining her response was 'you should be happy, we won last night' that is a complete joke!

Benzhiyi

07-02-2003, 02:42 PM

sorry, double post - see below!

Benzhiyi

07-02-2003, 02:43 PM

Originally posted by arussell
Good points.

One guy last night was moaning about the ticket office. I pointed out to him that most of the time lately there'd been four staff at the counters and four on the phones, and that you can't FIT anymore into there !

Blame the people in front of you in the queue negotiating for 12 tickets in 12 different rows in 12 different blocks :rolleyes: not the staff.

So true Al.

As I said on another thread some old boy yesterday wanted eight different season ticket holders seats - but he didn't have their tickets or seat numbers, only their names!

He then wanted various guest seats in various clutches and formations round the ground. The guy was being served when I arrived and still being served 20 mins later when I left as he kept changing his mind and calling people do double check this and that.

Basically, this guy was slowing the queue down through no fault of his own - but no doubt the finger of blame will be pointed not at him but the member of staff serving him, even though there was nothing she could do.

I saw the same kind of thing in the Liverpool queues and certainly don't envy the job, particularly as they are probably on sh*te money to put up with so much crap.

Dodger

07-02-2003, 02:44 PM

Originally posted by Gooders
Archie Leitch has just left our office in Crawley to go to Selhurst to get the tickets.

He has been on the phone all day - on every 4th or 5th attempt he gets through after negotiating all the "press 1 for Forest", "press 2 for Leeds" kind of options, to be told that he is "on hold".

A few minutes later (5 to 10 on average) he gets cut off.

Is it any wonder that people get annoyed?

:grrr:

Sounds very annyoing indeed, but does it warrant abuse to someone when you do get through?

DougleMcNori

07-02-2003, 02:46 PM

Be patient, for the liverpool home game we sent an email and the tickets were sent in good time despite no confirmation email

arussell

07-02-2003, 03:26 PM

Originally posted by GreatGonzo
Alan last night was a joke at the box office!

I know what it was like Gonzo - I was there, which is why I pointed out the people negotiating tickets thing ! (I did see you in your executive coat whinging ;) )

I got there at 6.45 and only just got in, in time for kick off :grrr:

Yes it was crap service yesterday BUT - it's NOT the staff's fault !

It's either Jordan or his brother - or Dominic Risbero who come up with the ridiculous ideas of not having any staff on the turnstiles (thus not having to pay anyone) :rolleyes:

delboy01

07-02-2003, 03:40 PM

Here is a copy of my email suggesting a method of reducing incidents such as those described on this thread and others.

Would you subscribe to this and how many tickets would you be ordering in your group?

Also, the situation where someone is holding up the queue at the box office by ordering tickets here there and everywhere could be avoided as all the details will be available under one name.

I'm not saying this will solve all the problems but by reducing the amount of emails, faxes and visits to the box office it will make handling big games easier.

Your responses would give some insight into the viability of a database for this purpose.
_____________________________________

Email to Palace

Hi All

With big games coming thick and fast. (Excellent!) I thought I would send you a suggestion which I hope will reduce the amount of faxes/emails/phone calls at the ticket office.

It should be possible for Palace to set up a Database (may have to look at data protection act) which lists groups of friends with primary and secondary contact names and telephone numbers. In this way regulars can be contacted for important matches which are expected to draw large crowds.

Basically fans send a list of people, their details, whether they are Season ticket holders Golden Eagles (or both) or Palace club members. Within the list is a primary contact name and a secondary contact name (and maybe a 3rd). The fans must quickly decide who is going to an important match and await a phone call from the box office. The tickets are ordered and Credit card details given. This would reduce the number of faxes/emails/phone calls dramatically as I feel that many thousands would take advantage of this service. I myself order 12-14 tickets and as we live in Essex, Bristol and Barnsley (most season ticket holders) telephone ordering is essential.
As well as the cup run we will hopefully have a playoff semi as well this season and with a bit of luck this could be in place by then. Advertisement of this service could be placed on the web and in the Programs. A form could be generated which lists the required data. The database could be setup from e-mail, faxes or handed in forms during the quite periods!!!! Which we hopefully wont have many of.

Best wishes and thanks

Delboy01 (Real name withheld to protect the guilty)

Gooders

07-02-2003, 03:42 PM

Originally posted by Dodger
Sounds very annyoing indeed, but does it warrant abuse to someone when you do get through?

P'raps not. It's probably not their fault. But they are the ones in the firing line.

The point is, that if you ring and ring all day and the number is engaged, fair enough. But to be told time after time that you are on hold, clocking up a phone bill, only to be cut off a few minutes later is, quite frankly, taking the piss.

Archie has just called to tell me that the queue is very long indeed at the moment in case anyone is thinking of going down there - minimum 2 hours wait by the sound of it, depending on how many old buffers there are in front of you who want 12 tickets but don't have the seat numbers.

:clown:

crowboro eagle

07-02-2003, 03:55 PM

True i tried on the phone and kept getting cut off bout 15 times i think so i gave up and whent to sp my self, which is ok but it takes me about 50 mins to an hour to get there, and then had to que for about another hour, not run very well must admit.

Dodger

07-02-2003, 03:58 PM

Originally posted by delboy01
Here is a copy of my email suggesting a method of reducing incidents such as those described on this thread and others.......

Far too complicated. A simple system is all that is required as follows:

ST holders get first priority, then GE, then Members, then free-for all.

Season Tickets holders can purchase a ticket for themselves and 3 guests.
Golden Eagles can purchase a ticket for themselves and 2 guests.
Palace members can purchase a ticket for themselves and 1 guest.

All tickets must be purchased together, unless of couse they're are not a group of 4, 3, 2 available, in which case the nearest seats together are made available.

No other options, not can I have one here, three there, etc... You want a ticket for yourself and guests, you go to selhurst, e-mail/fax/ring up yourself.

Archiebald Leitch

07-02-2003, 07:46 PM

The queue at Selhurst was 2 hours. The staff in the box office looked tired but were helpful and polite, even to people who were dragging through the 'is there a seat near row xx available, or what about row yy'.

If you do go to Selhurst to get your tickets, take your Teamcard as they are giving points on ticket purchases for the Leeds game. Unfortunately I did not have my card with me so could not claim £261 worth of Teamcard points. (I was told when buying Liverpool tickets that you dont get Teamcard points for cup tickets!)

BaldEagle96

07-02-2003, 07:56 PM

The staff who are on the phones and serving at the desks deserve a medal - they are not the ones at fault for the general delay everyone is experiencing on the phones/emails/faxs/queues - It is down to the club to try and orgainse it better. When I went earlier today there were 5 windows open - okay so there was one closed which could have speeded things a long a little.

The staff there were polite and generally very effecient. I was there until about 1pm and with the queues still 100-150 strong I bet none of them got a lunch break as they tried to get everyone served.

Although I have been frustrated with them in the past I must say over the last 6 months or so I think they have been FANTASTIC!!!!!!!!

Keep it up and just lay off them please. If you want to abuse someone then find those who are responsible for the management and moan at them! Not the workers!!!

delboy01

07-02-2003, 08:09 PM

Quote: By Dodger

Far too complicated. A simple system is all that is required as follows:

ST holders get first priority, then GE, then Members, then free-for all.

Season Tickets holders can purchase a ticket for themselves and 3 guests.
Golden Eagles can purchase a ticket for themselves and 2 guests.
Palace members can purchase a ticket for themselves and 1 guest.

All tickets must be purchased together, unless of couse they're are not a group of 4, 3, 2 available, in which case the nearest seats together are made available.

No other options, not can I have one here, three there, etc... You want a ticket for yourself and guests, you go to selhurst, e-mail/fax/ring up yourself.
__________________________________________________

Sorry dodger I think you missed the point of my mail. It was not about who gets what or how many it was about communication and speed. At present they have 3000 emails to get though in the ticket office for the Leeds game. How many of those are duplicates? How many are from people who are trying various ways to get though, fax email, phone, personal visit.

The idea is to reduce the waiting time by reducing the communication required. All those on the database wont have to do a thing. They just wait for a call. They know Palace have their details so no freting about have they got my email, did my fax get though, sitting on the phone on hold for hours etc?

It could not be more simple.

Those not on the Database carry on as they are. Worrying!

Slimbloke'H'

07-02-2003, 09:52 PM

Originally posted by Gooders
...P'raps not. It's probably not their fault. But they are the ones in the firing line.

The point is, that if you ring and ring all day and the number is engaged, fair enough. But to be told time after time that you are on hold, clocking up a phone bill, only to be cut off a few minutes later is, quite frankly, taking the piss... :clown:
I'm with Gooders on this one - it is taking the piss.

Don't get me wrong, I'm not advocating abuse in any way shape or form, but when you live and work that far away that getting over to Selhurst is not a viable option, then you need to be able to get through to speak to someone.

I spent every spare minute from 09:00 'til well after lunchtime yesterday wasting my time and running up my phone bill just so that someone could cut me off. Regardless of how busy the staff in the box office are/were, is that a reasonable way to treat your customers?

What?

07-02-2003, 09:56 PM

Well, at least we know its going too be another money spinning attendance figure!

JohnA

08-02-2003, 01:29 PM

Well posted DB01. I received my ticket 48 hours after my request went in by E Mail.
Fair play to Jordan (& I presume his brother) and especially to the box office staff.

Gerry from Sussex

08-02-2003, 04:35 PM

I don't understand why people get so irate about having to queue for cup tickets (and even less why they think they should have a go at the staff). There's (hopefully) 27,000 tickets to be sold in just a few days. You don't have to be a rocket scientist to work out that means they are going to have to process several thousand a day so waiting is inevitable. If some people can't accept that then why on earth are they bothering to try to get a ticket in the first place. God help the ticket office staff if we get to the final!!

p.s. I'm going to try by email but if that doesn't work I'll go and queue. I don't mind how long I have to wait, or how slow the staff are, cos it will be more than worth it come Sunday afternoon.

sexyrazor

08-02-2003, 10:22 PM

Congratulations to the Box Office staff! Extending their working hour to seven (although i'm sure they are working a lot past this) and not getting anything extra for doing this (not even a thank you from SJ)!!

Imagine what would happen if we got into the Premiership and this was a weekly occurance. Simon would have to shell out on a decent phone system!!

woody

08-02-2003, 10:27 PM

respect to the box office........queuing this morning for 2 hours to get my ticket, supposed to close at 12 but stayed open much later. Je vous aime tous !

selhurst

09-02-2003, 01:08 PM

I would also like to pass on my thanks to Mary, Robbie and crew! I think they do a fantastic job, and I've always found them to be very helpful.

Geezer

09-02-2003, 01:16 PM

The majority of people that give me in abuse in my job don't know what they are talking about, informing me that mobile phone masts fry their children and that I don't what I'm talking about when I say they don't!

I imagine the people that give the box office/tube workers/civil servants etc don't understand that persons situation or don't know what they are talking about either.

Miss Dee

09-02-2003, 01:40 PM

I think its disgusting that the staff are getting any sort of abuse. My good friend works in the box office and I know that she works so many extra hours at times like this, and is absolutely exhausted. The staff are doing all they can and cant do anymore than that. Before anyone asks, yes I do have to queue for my tickets like everyone else and I dont get any sort of shortcut to getting the tickets because of this friend.

selecta

09-02-2003, 01:40 PM

Originally posted by Gooders
Archie Leitch has just left our office in Crawley to go to Selhurst to get the tickets.

He has been on the phone all day - on every 4th or 5th attempt he gets through after negotiating all the "press 1 for Forest", "press 2 for Leeds" kind of options, to be told that he is "on hold".

A few minutes later (5 to 10 on average) he gets cut off.

Is it any wonder that people get annoyed?

:grrr:

Why didn't you just send an email with your details and wait for them to call you back? For both Leeds and Liverpool games I have received my tickets by post two/three days after them going on sale. No hassle, no stress - just quality service from the Box office staff.

arussell

09-02-2003, 10:44 PM

It's an automated phone system.

It's like most others - it's nothing to do with the staff, it puts you through and then cuts you off after a preset amount of time, if you've been waiting for a while !

Slimbloke'H'

09-02-2003, 10:58 PM

Originally posted by arussell
It's an automated phone system.

It's like most others - it's nothing to do with the staff, it puts you through and then cuts you off after a preset amount of time, if you've been waiting for a while !
It's a very clever phone system that can vary the amount of time it allows you to be connected for, before it cuts you off...

Weald Palace

10-02-2003, 10:32 AM

Well done to all in the BO, I applied by email last week, and my ticket dropped through the letter box this morning.

Don't know why so many people have to actually speak to the BO, email application is fine.

They are working v hard, give em some slack.

scoobysnack

10-02-2003, 10:40 AM

As ive said before in another thread - e-mailed last thursday 1am and tickets were booked following a phone call at 09.30 thursday morning. Tickets were then received by post on friday morning.
Now thats what i would call service, and the guy on the phone was very helpful.
Thank you box office.

OxtedBob

10-02-2003, 11:02 AM

Archie Leitch has just left our office!!

Wasn't Gary Grant's real name Archie Leitch?

7Ps

10-02-2003, 11:03 AM

Originally posted by OxtedBob
Wasn't Gary Grant's real name Archie Leitch? Gary Grant????

Jordy's palace

10-02-2003, 11:13 AM

Anybody got an idea of what I should do?!
Need to get 3 St's and 6 guest tickets....nievely i didnt email or fax, then on sat morn went to selhurst to buy in pewrson, only to find a 2 hour wait in a queue (therefore get annoyed, as it seems that too many CP fans are coming out the woodwork - where are they on a tuesday night against walsall?!) so choose not to wait.
Email the club on sat afternoon with order request, and then have tried ringing all morning but cant get through, and when do - just get cut off!
Any ideas as to what to do?
Does anybody know if it is anywhere near a sellout yet?

Dodger

10-02-2003, 11:19 AM

Just wait for them to reply to your e-mail.

DelBoy01, still think your system is too complicated to maintain. Anyway, I would of thought the simplest thing would be to hire a few extra staff for a couple of days. Would cost a couple of hundred quid which against the thousands we are making from these games isn't really a lot is it?

ammiller

10-02-2003, 11:22 AM

Originally posted by OxtedBob
Archie Leitch has just left our office!!

Wasn't Gary Grant's real name Archie Leitch?

No - you're thinking of Gary Glitter.

Whose real name was Harry Webb.

Glad to clear things up.

GreatGonzo

10-02-2003, 11:26 AM

Originally posted by arussell

Yes it was crap service yesterday BUT - it's NOT the staff's fault !

It's either Jordan or his brother - or Dominic Risbero who come up with the ridiculous ideas of not having any staff on the turnstiles (thus not having to pay anyone) :rolleyes:

Ah but one of the people recieveing all the abuse was a certain Mr Risbero who was standing in the back office watching.

Only after a number of fans and stewards had suggested a solution did they actually put it in place, and even made a cock up of that!

PENGE P

10-02-2003, 11:31 AM

It is very frustrating - sent e-mail 0945 Thursday still no reply
Phoned non-stop for 3 day - Never get througt
Today ringing the mainswitchboard - They are not even answering

fieldy

10-02-2003, 11:39 AM

I got through on the secret number for the Liverpool game, now gone as I tried it again last week so I went up to SP on Saturday morning and queued for 2 hours, when I left there were only guest tickets available in the Arthur Wait so I'd say if you haven't got yours by now you probably wont get any guest tickets

Jordy's palace

10-02-2003, 11:46 AM

Main stand is full up then?

redandblue

10-02-2003, 12:02 PM

Looks like I did the right thing I called up at 9am on the Thursday morning went straight through to Corporate Hospitality booked a box in the name of my hardware reseller, called him up gave him the details and told him to pay for it if he wanted to keep me as a client easy ! So theres me and my missus, Orpington Eagle his missus and kids and our supplier withhis missus can't wait.

Archiebald Leitch

10-02-2003, 12:49 PM

Originally posted by ammiller
No - you're thinking of Gary Glitter.

Whose real name was Harry Webb.

Glad to clear things up.

Has Harry Webb got anything to do with Harry Monk?

As I have previously stated, when I bought my tickets, at the box office, the staff were helpful and cheerful. I am sure they are working extremely hard and deserve some reward for their efforts.

Also, within this thread the question posed was why not email rather than go and queue? Do you trust these computers!

A Leitch
Football Ground Designer.

BrianF

10-02-2003, 03:23 PM

Having gone to Selhurst to book my tickets on Sunday, and queued for about 30 minutes, it appears that most of the delays are caused by fans not knowing what they want by the time they get to speak to someone in the ticket office. As I got in the door on Sunday, a bloke was at one of the windows. When I left some 10 minutes later, he still had not decided how many tickets he wanted, whether they were for adults or children or where he wanted to sit, never mind actually buy anything. On top of that, he thought that, because there was glass between him and the bloke selling the tickets, he had to shout to make sure he could be heard.

No wonder it seems slow and all this does is allow less time for the box office staff to take phone calls.

The website states that they will hold season ticket seats until close of business on Tuesday. Come on, be patient or get down to Selhurst Park and queue up.

It might be pie in the sky, but what's going to happen here if we get to the final. Are people going to complain about queues? I seem to remember queuing all night for a cup final replay ticket.

MAX

10-02-2003, 05:49 PM

I am very concerned!I have phoned 00's of times,e-mailed and faxed - no response at all.
I shall be less than impressed if MY tickets are sold.I live on the South Coast and cannot get up to the ground.
Anyone close enough to pop in and say I want my seats if I give details?
Any help/thoughts appreciated.

Martin Searle

10-02-2003, 10:31 PM

Originally posted by ammiller
No - you're thinking of Gary Glitter.

Whose real name was Harry Webb.

Glad to clear things up.

To clarify:
Cary Grant = Archibald Leitch
Gary Glitter = Paul Gadd
Cliff Richard = Harry Webb

AND I STILL HAVEN'T HAD A REPLY TO MY F@CKING E-MAIL! :grrr:

TARRING EAGLE

10-02-2003, 10:46 PM

I went to the box office on sunday, and although some people were wasting time not knowing what they were after, it still took about 10 minutes for me to get my two tickets, a transaction that shouldve been 30 seconds seeing as i had my season ticket and credit card and knew exactly what i wanted.
Mind you i sympathise when the box office staff are getting abuse from people who are neither ST holders, golden eagles or members trying to buy tickets despite a steward going down the queue and explaining who can buy tickets.

ammiller

11-02-2003, 08:36 AM

Isn't Cliff Richard's real name Reg Dwight?

And who's Harry Monk when he's at home?

Axie

11-02-2003, 08:37 AM

Originally posted by ammiller
Isn't Cliff Richard's real name Reg Dwight?

Elton John. BTW only took 10 minutes to get tickets yesterday morning at Box Office. Very efficient.

ammiller

11-02-2003, 08:39 AM

Do you mean to say that Cliff Richard's real name is Elton John.

I thought it was Frederick Bulsara.

Archiebald Leitch

11-02-2003, 08:46 AM

Wasnt Frederick Bulsara the real name of Frederick Forsyth?

Why was Axie buying Elton John tickets? Palace are obviously more popular than Elton, 10 mins to get Elton tickets is not bad!

A Leitch
Football Ground Designer

OxtedBob

11-02-2003, 08:53 AM

Cary Grant's real name was Archibald Alexander Leach.

ammiller

11-02-2003, 08:59 AM

And Frederick Bulsara shot Moira Stewart.

ammiller

11-02-2003, 09:02 AM

Actually,

The name Archiebald Leitch is interestin in so many ways.

It is possibly the real name for Cary Grant.

It is the name of a Stadium designer.

Also, in the film "A fish called Wanda", John Cleese plays a barrister called "Archie Leach".

Not to be confused with Mick Leach who played for QPR sometimes.

I hope I have been of some help.

Archiebald Leitch

11-02-2003, 09:04 AM

You are wrong Miller. Moira Stewart is the person who introduces the Hogmany programmes on telly every year. Has she got her tickets yet?

Axie

11-02-2003, 09:16 AM

Originally posted by Archiebald Leitch
Why was Axie buying Elton John tickets? Palace are obviously more popular than Elton, 10 mins to get Elton tickets is not bad!

Bugger I've been done, how do I get my Leeds tickets now. I've used up my quota on some old queen.

Mal Come Ally Son

11-02-2003, 11:52 AM

Originally posted by MAX
I am very concerned!I have phoned 00's of times,e-mailed and faxed - no response at all.
I shall be less than impressed if MY tickets are sold.I live on the South Coast and cannot get up to the ground.
Anyone close enough to pop in and say I want my seats if I give details?
Any help/thoughts appreciated.

Max - I was there this morning. The usual very efficient and polite service from the staff.

One chap wanted to cancel his e-mail application and buy the ticket there and then. It took about 45 seconds to look it up on the computer and tell him that his e-mailed application had been dealt with and the ticket posted this morning.

I know it's worrying when you hear horror stories of 2 hours queues and chaos all round, but its certainly not like that today and the staff seem to have everything under control.

If I were you I'd send one more e-mail making clear that it is a CONFIRMATION OF EARLIER E-MAIL one - and then relax. It is all under control and workingh smoothly.

sunshine lucas

11-02-2003, 12:12 PM

I think there's a lot of paranoia about... particularly regarding email applications...
IF there was an automated reply from Palace, along the lines of 'your email has been received, you will receive your tickets in 5 working days' then people would be satisfied. It's the not knowing that's troubling...

Justin

11-02-2003, 12:24 PM

Against Liverpool sent an email and heard nothing so phoned the "secret number" and booked them. This time sent a fax on Thursday afternoon and when I got in late Friday there was a message on the answerphone saying they had tried calling. Got another call Saturday and everything was sorted although Holmesdale full and very little left in the old stand. I would suggest anyone not sure - just send a fax.

11-02-2003, 12:26 PM

E-mailed yesterday with CC details. and phone no. etc...

Heard nothing so I sent a polite chaser explaining I was a little uneasy about my CC details 'floating' around and could somebody just call me to acknowledge receipt. 1/2 hr later a very polite young lady called Mellisa called me to do just that. Patience obviously is a virtue.

BaldEagle96

11-02-2003, 12:29 PM

Maybe also "Politeness" comes into it to! Just a thought!

rhiannapaul

11-02-2003, 12:30 PM

not the staffs fault it is lack of money that led to job cuts but they should put on temps in periods of high demand .them greedy season ticket holders that pis* about getting loads in different places

BaldEagle96

11-02-2003, 12:48 PM

But from what I saw and others have said every ticket window has been staffed and there have been plenty of people on the phones as well. This game is more problomatic as they have less time to sell all the tickets and therefore people are getting worried/concerned that they are not going to get theirs..

11-02-2003, 01:00 PM

Originally posted by BaldEagle96
Maybe also "Politeness" comes into it to! Just a thought!

My implication was exactly that. Shouting, abusing, multiple enquiries etc... only clog an already overloaded and inadequate system. The staff cannot help the volume but I have always found them pleasant to deal with so give them a chance.

selecta

11-02-2003, 06:15 PM

Why don't we all chip in and send Mary & Co a couple of bottles of wine or something to show our appreciation? I'll stick a fiver to start it off if somebody wants to organise?

BaldEagle96

11-02-2003, 07:36 PM

I too will put a fiver in - but do not want to organise it. Having thought about it I will donate six bottles of wine (gratis) if someone wants to take them over. I can get them to the club on Sunday in my car... If anyone who knows the ticket office staff wants to take on the task of passing them on then please pm me... Genuine offers only please!!

Slimbloke'H'

11-02-2003, 07:56 PM

Originally posted by Mal Come Ally Son
If I were you I'd send one more e-mail making clear that it is a CONFIRMATION OF EARLIER E-MAIL one - and then relax. It is all under control and workingh smoothly.
Is it feck!!!!!!!!!!!! :veryangry

I eventually managed to get through on the phone mid-morning today, to be told that my e-mail of Thursday afternoon hadn't been dealt with.

I now have tickets booked, but if I hadn't phoned there is every likelyhood I'd have missed out. :grrr:

My advice to anybody still waiting for tickets booked via e-mail, would be to get on the phone asap.