#21
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The 08.09 from Sanderstead to Victoria is the bain of my life. I don't think it made it on time to Victoria since the summer, constantly either sat outside East Croydon or Clapham for 10-15 minutes almost every single day.
I don't see how they can renew their franchise in 2015, almost every single service is shocking. Has got to the point now where I am considering leaving half hour earlier than I do now to catch the earlier train so that I am not late for work every single day. |
#22
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Do you get free transport, just out of interest? |
#23
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The TSGN Franchise is announced in May this year. The five companies asked to submit bids were:
GoVia - Southern, Southeastern, London Midland, Gatwick Express First - FCC FGW, First Scot Rail etc etc Stage Coach - South West Trains, East Midland Trains Abellio - Merseyrail, Northern, Greater Anglia MTR - London Overground
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#24
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Must be local surburban routes into London Bridge & Victoria that are the problem. I commute every day from deepest Sussex into London Bridge for the past 30 years and the service now is far and away better than it has ever been. Trains are clean, bright, air conditioned in the summer, warm in the winter. On the odd occassions there are problems there is much more information available about likely delays and alternative routes. I use the email/text alert services provided by National Rail to monitor the trains I use morning and evening to advise of any problems. If there are problems it allows me time to plan alternative routes, later trains or decide to work from home/work later in the office. And the staff are far more customer friendly than they ever were under the nationalised system. In those days it was like you were using their own private railway and they did not want the public on it, everything was geared to what suited drivers and staff rather than people that were using it as a service.
Never want to go back to nationalised railways. |
#25
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Certainly been a shambles since the turn of the year.
My main issue with them is a couple of times this year I have turned up to catch the 07.06 from Wallington to London Bridge to find the departure boards saying 'Delayed'...then come 07.06 the board shows 'Cancelled'. Now maybe I'm missing something here, but as the service is scheduled to start at Epsom, 15 mins down the line, either the train has left the station on time, or it isn't running at all? A couple of times the train has even been displayed as running on time and hasn't shown up. |
#26
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#27
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I accept delays will occur, and for what I pay, I don't think the service is *that* bad, certainly the shiny new trains that have come into service in the south London metro area are a welcome addition, its just the lack of communication which needs rapid improvement. |
#28
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I've just got £21.80 worth of delay repay vouchers where I was delayed for more than 2 and a half hours on two journeys. If you have a travelcard they take the piss and give you something like £0.80 because they presume you make x number of journeys a month on it and divide it. Absolute shambles, trains routinely get delayed because they're waiting for other trains. Even when it's a few minutes the delay can cause a knock on of about an hour for me.
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'It would be boring if they won every time right?' If we can winter this one out, we can summer anywhere Last edited by Woosie; 10-06-2022 at 03:04 PM. |
#29
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In the States, when my 21 hour train journey was 1 hour late (so, 4.75% of the journey time late), I got $35 of my $60 back from the company.
Here, my train can be 29 minutes late (so, 83% of the journey time late) and I get zero compensation |
#30
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I've been making a diary of how late my trains have been. The Delay Repay is a joke if you have a year travel card on an Oyster. They don't tell you what you need to complete. When you complete it wrong, they write to tell you that it has been completed incorrectly but not why. On 28th December (Man City away) the first train of the day from Sanderstead was cancelled so I had to get a taxi. They told me they wouldn't do a refund because I hadn't provided a proof of my train journey. They just seem to ignore the fact I didn't get a train in the end because there was no train to get.
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Putting the sensual in non-consensual |
#31
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I'm sure someone can help me here but regarding trains I thought it was the department of Transport who are responsible for the selection/design of new rolling stock?
I don't think strictly that's a Southern Railway fault, I'd say nine times out of ten I got a seat, worst ways its a sub 25 min journey so standing occasionally is not the end of the world. I'm more concerned with the train being on time. |
#32
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Over here in the South West the departure boards display 'On Time' until the service is at least ten minutes behind it's due time, but that just reflects the slightly more laid back approach to life :-)
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What just happened? |
#33
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Service on the Southern run Brighton mainline has been shocking for the last 3 - 6 months, in fact as bad as I can remember since the days of the 'slam door' specials in the late 90's.
Delay Repay is a must for any regular commuter in phases like this. Even though you can't claim until a 30 minute delay is incurred, I have probably offset the 5% rise in the past 3 months. Was most fed up that the 7 day closure between Xmas and New Year could not be claimed because the revised service was 'advertised' and therefore not 'delayed' despite taking 2 - 2.5 hours each way on repalcement bus via East Grinstead. People with long term season tickets should have their renewals adjusted on overall performance on their routes. |
#34
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The FCC 319s which were Southerns (the ones you still see running around in green) are going to Northern rail, and the FCC 377/5s are sub let from Southern (hence why they are green inside).
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#35
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I agree... but when my train is 15/20 minutes late a seat wouldn't go amiss!
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Putting the sensual in non-consensual |
#36
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The trouble with that is that if a train is delayed you then get people who intend to get a later train then getting on the earlier ones.
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#37
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This certainly hasn't helped matters though they have slightly reduced services, the London Bridge to Victoria via Denmark Hill services no longer run, though this only accounts for two trains an hour in each direction. I work as a signaller based at London Bridge, on the rare occasions when the service is running well it works fine with two missing platforms as trains are no longer booked to berth there for hours at a time, there is less splitting and joining and less front train working. However when things go up the creek it means there is absolutely no flexibility and delays mount up very quickly. Platforms 14 and 15 are due to be back in use in March but we will then lose 12/13. I was talking to some people involved in the ongoing work a couple of weeks ago, they were saying that once those platforms come back in to use they intend to take a block every Friday afternoon from 16:00 which will take the new platforms back out of use, which means that we will be down to just four platforms instead of nine on the Southern side from Friday afternoon through the evening peak until the start of service on Monday morning. There are plans to close the Southern side completely for a week from 23rd to 30th August and two weeks over Christmas/New Year (20th December to 4th January), this means no Southern services at all to London Bridge. From December 2014 to 2018 there will be no Thameslink services at all to London Bridge. The South Eastern side will be hit from next year, the plan is that from Jan 2015 to Aug 2016 Charing Cross services will not call at London Bridge. August 2016 to 2018 Cannon Street services will not be calling at London Bridge. The work is due to be complete in 2018. More info in the Thameslink programme's website: To view the link you have to Register or Login
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When I held her head as she puked absinthe off the Charles Bridge it was a tender and a glamorous sight |
#38
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I blame Holloway
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You can take the boy out of South London... |
#39
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"If you can find money to kill people, you can find money to help people" - Tony Benn 1925-2014 |
#40
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You cant use it much then
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