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  #41  
Old 29-01-2014, 01:39 PM
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  #42  
Old 29-01-2014, 01:54 PM
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Originally Posted by kolinkins View Post
In the States, when my 21 hour train journey was 1 hour late (so, 4.75% of the journey time late), I got $35 of my $60 back from the company.

Here, my train can be 29 minutes late (so, 83% of the journey time late) and I get zero compensation
See that's the bit that's always annoyed me, If a train is due in at 8am and it arrives at 8:01 or 8:15 or 8:30 its late. It's either on time or it's late.

And don't get me started on how many late trains they are allowed to take out of the statistics to make the figures look better.
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  #43  
Old 29-01-2014, 01:56 PM
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And guess what? All those positives listed are also available on the East Coast Main Line. Which is nationalised.
Not for much longer !
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  #44  
Old 29-01-2014, 01:57 PM
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Originally Posted by billy_gilberts_hammer View Post
Must be local surburban routes into London Bridge & Victoria that are the problem. I commute every day from deepest Sussex into London Bridge for the past 30 years and the service now is far and away better than it has ever been. Trains are clean, bright, air conditioned in the summer, warm in the winter...
Yes, I believe that you are right. They are desperate to improve performance and since a train is not 'on time' until it is 10 mins late, they make sure that the longer distance trains get priority.

I can monitor the internet to make sure my train is on time but when it gets to Purley it invariably sits and waits for a train from Horsham, Reigate or some other god-forsaken place that has to be let through, even though it is running 5 mins late. They know that it will only get later sitting outside East Croydon and its London Terminus and that they can manage it better by running both trains with a few minutes delay in the hope that neither gets declared 'late'.


Quote:
Originally Posted by Latvian Eagle
I would hazard a guess that the train was "delayed" as it would be late, and the fact it is "cancelled" is probably because they decide to run it fast, thus not stopping at Wallington? Last night going to the game the service was an all stops to Victoria which was altered to stop at West Croydon, Selhurst, Clapham and Victoria only.
Is this a change in Southern's policy? This happened to one of my trains a few days ago. The train having sat at Purley for 10 mins, waiting for another, my phone told me it was cancelled at Purley Oaks and South Croydon while it was still due on the platform. 30 secs after the platform display updated it whistled through the station, next stop East Croydon.

I can only hope that Boris has his way and takes over all surburban routes. The overground runs so much better and the crappy 377s from the 1980s might disappear (although they must be up for replacement soon).
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  #45  
Old 29-01-2014, 02:01 PM
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The 377s won't go... You say that about Overground but a lot of the time we get stuck behind late running Overground trains between Norwood and London Bridge. And apparently Overground drivers have more operating incidents than any other TOC despite the fact the drive very few routes, and only drive 4 car trains.
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  #46  
Old 29-01-2014, 02:02 PM
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Quote:
Originally Posted by Woosie View Post
Those shiny new trains have fewer seats - that's confirmed by Southern on their twitter account.
Those new trains are abysmal - literally every other carriage is first class too so you have these completely empty carriages whilst 30-40 people are trying to cram into the standing area by the door. It's worse than the tube.
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  #47  
Old 29-01-2014, 02:03 PM
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What I find funny, is that in my case, they always seem to blame signal failures.

We pay such a high price for trains that you'd expect them to spend money on sorting these "faulty signals" out.
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  #48  
Old 29-01-2014, 02:06 PM
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Quote:
Originally Posted by Latvian Eagle View Post
The 377s won't go... You say that about Overground but a lot of the time we get stuck behind late running Overground trains between Norwood and London Bridge. And apparently Overground drivers have more operating incidents than any other TOC despite the fact the drive very few routes, and only drive 4 car trains.
They also have much higher rates of customer satisfaction.
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  #49  
Old 29-01-2014, 02:09 PM
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Originally Posted by richdeniro View Post
Those new trains are abysmal - literally every other carriage is first class too so you have these completely empty carriages whilst 30-40 people are trying to cram into the standing area by the door. It's worse than the tube.
'Eh?

On south London metro routes 1st class is declassifed, sit where you want innit.
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  #50  
Old 29-01-2014, 02:09 PM
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Originally Posted by Latvian Eagle View Post
Smoz I didn't know about the block but 5 out of 9 Southern Platforms out of use... OUCH!
Four out of eight, platform 16 won't be coming back. Though I believe the non existent platform seven may pop up on the South Eastern side.
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Last edited by Smoz; 29-01-2014 at 02:54 PM.
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  #51  
Old 29-01-2014, 02:12 PM
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Originally Posted by TheMexicanHorse View Post
'Eh?

On south London metro routes 1st class is declassifed, sit where you want innit.
Really? How come there is always an announcement not to sit in first class if you don't have a valid ticket?
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  #52  
Old 29-01-2014, 02:14 PM
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Originally Posted by TheMexicanHorse View Post
'Eh?

On south London metro routes 1st class is declassifed, sit where you want innit.
Usually it's only as far as East Croydon. Once it's past Croydon 1st class becomes a problem again.
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  #53  
Old 29-01-2014, 02:16 PM
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Quote:
Originally Posted by squelchy18 View Post
What I find funny, is that in my case, they always seem to blame signal failures.

We pay such a high price for trains that you'd expect them to spend money on sorting these "faulty signals" out.
You mean the signals owned, run and maintained by Network Rail and have nothing to do with Southern?
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Old 29-01-2014, 02:16 PM
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Quote:
Originally Posted by Tony Montana View Post
Since the turn of the year, I can count how many times my train has arrived on time on one finger. It's an abysmal service. There must be a backlog with the delay replays because I'm not even receiving a response regarding those submitted last year.
My online logged delay repay claims take about 4 weeks to come through the post.
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  #55  
Old 29-01-2014, 02:17 PM
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Originally Posted by Woosie View Post
Usually it's only as far as East Croydon. Once it's past Croydon 1st class becomes a problem again.
From where? I have never heard that. I can tell you now suburban routes from Caterham, Tattenham and Sutton all state there is no FC and the areas can be used.
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Old 29-01-2014, 02:31 PM
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Those new trains are abysmal - literally every other carriage is first class too so you have these completely empty carriages whilst 30-40 people are trying to cram into the standing area by the door. It's worse than the tube.
I know it feels that way Rich, but actually on a 4 car train a max 24 seats out of approx 400 (my estimate) are 1st class. On the peak services into and out of London Bridge, 1st class is normally full or close to. Standing in 1st class is generally acceptable on full trains.
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Old 29-01-2014, 02:42 PM
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Originally Posted by Latvian Eagle View Post
From where? I have never heard that. I can tell you now suburban routes from Caterham, Tattenham and Sutton all state there is no FC and the areas can be used.
Caterham. I've heard that announcement maybe 1 in 20 journeys I make, probably fewer. Don't want to risk going into first class if I'm past Croydon because ticket inspectors are jobsworths and usually very intimidating.

Standing in first class on any train without a first class ticket is travelling without a valid ticket and you can be fined if an inspector comes along. Seen that happen quite a few times to people.
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Old 29-01-2014, 02:51 PM
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I was passing on a train to Purley (on an LB to CAT) yesterday and it scrolled across the PIS screen that there was no FC and that it could be used.
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Old 29-01-2014, 02:56 PM
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I was passing on a train to Purley (on an LB to CAT) yesterday and it scrolled across the PIS screen that there was no FC and that it could be used.
One train. I appreciate you have a reason to defend Southern but I'm only giving my experiences. The displays on the older trains rarely seem to be on and working; not that they have first class but kinda important for people who don't know where the train is going.
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Old 29-01-2014, 03:04 PM
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They are probably the worst run company I've ever come across. How are they allowed to get away with it every single day?
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