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  #23481  
Old 13-10-2017, 07:17 PM
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macstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy diet
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Originally Posted by Oikboy View Post
I don't think Macstar will ever admit any culpability on behalf of the membership. It's management's fault or us commuters who are to blame here. Power to the people brother.
i dont know what you want the ticket office person to do? Come out on the platform and do a little dance?!
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  #23482  
Old 13-10-2017, 07:33 PM
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macstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy diet
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Originally Posted by Popester View Post
Hundreds of angry people? At Upper Warlingham at 0800?

Southern employees don't do themselves any favour on this thread. They just come across as detached and brainwashed.
a couple of hundred id say..when ive seen the platform at that time in the morning.

Not detached and brainwashed, just realistic.
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  #23483  
Old 13-10-2017, 08:21 PM
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Originally Posted by macstar View Post
a couple of hundred id say..when ive seen the platform at that time in the morning.

Not detached and brainwashed, just realistic.
So you're saying that each and every one of us 200 would be rude and abusive to station staff? Grow up mate FFS. And I made it crystal clear earlier with a simple question (which you've not addressed but flippantly answered with some bollocks about doing a dance) but wouldn't it have made sense for the on site member of staff to have spoken to us via the microphone available to them to at least tell us the train was not stopping at UWL. People generally get angry and annoyed at the lack of information which could easily have been rectified in this instance.

Not detached and brainwashed, just realistic? Really? You have the temerity to say that to us? You're delusional mate.
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  #23484  
Old 13-10-2017, 08:34 PM
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All I would like to get is an admission that not all Southern staff are perfect and that some of them couldn't really care less about the experience of the customer. You can accuse commuters of being rude and aggressive (which I agree with you and don't condone) but, at times, front line staff really don't help themselves.
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  #23485  
Old 13-10-2017, 08:36 PM
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macstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy dietmacstar came here looking for the peace and quiet; the healthy air and the healthy diet
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Originally Posted by Oikboy View Post
So you're saying that each and every one of us 200 would be rude and abusive to station staff? Grow up mate FFS. And I made it crystal clear earlier with a simple question (which you've not addressed but flippantly answered with some bollocks about doing a dance) but wouldn't it have made sense for the on site member of staff to have spoken to us via the microphone available to them to at least tell us the train was not stopping at UWL. People generally get angry and annoyed at the lack of information which could easily have been rectified in this instance.

Not detached and brainwashed, just realistic? Really? You have the temerity to say that to us? You're delusional mate.
Im not sure what announcements you had? There shouldve been an automatic announcement saying the train was cancelled and why (and shouldve been on the screens).. if not, yes id hope the ticket office staff would announce it instead.

Its not really the done thing to announce that the train will run through fast instead of stopping. Im not sure if its a requirement, i just remember i never "had" to announce that in the past, as it does create "extra" anger.

Im really not sure what the ticket office staff should do if the ticket machine is not working. If he kept the window open he wouldve constantly have been for tickets/or complained at.

Im afraid staff will not go that extra mile anymore.
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  #23486  
Old 13-10-2017, 09:10 PM
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Fair enough Macstar. Even at UWL the level of staff service varies. Today wasn't a good day but there are people there who take pride in what they do and offer a great level of customer service. It's the gap between and good and bad which is striking. Ultimately, if people see an effort being made to either help, explain or apologise than thay's enough. We all know the poor sod stuck with us at the station can't magically clear leaves on the line or produce a missing driver on the spot, but looking like they care goes a long way.
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  #23487  
Old 14-10-2017, 01:00 AM
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Originally Posted by Oikboy View Post
Fair enough Macstar. Even at UWL the level of staff service varies. Today wasn't a good day but there are people there who take pride in what they do and offer a great level of customer service. It's the gap between and good and bad which is striking. Ultimately, if people see an effort being made to either help, explain or apologise than thay's enough. We all know the poor sod stuck with us at the station can't magically clear leaves on the line or produce a missing driver on the spot, but looking like they care goes a long way.

You say “we all know....” but passengers don’t. Staff get spat at, attacked (verbally and physically) or like the poor lady at Victoria, get coffee thrown at them. Now I don’t know what this ticket office guy was doing... he could be sitting there thinking “F*** the passengers” or he could have been on to Control trying to find out what the hell was happening that morning. I don’t know why you have decided he was doing the former and not the latter... could it be that you’re (rightfully) angry about a shit overpriced service... and that has clouded your opinion of what happened? All we know is that the coffee guy said he was in the office.... none of us know what he was doing. He could have been telling Control he had loads of passengers being left behind... or he could have been having a coffee... I don’t know and neither do you.


I sometimes wonder in these litigious times, if a member of staff could sue his/her employer for the abuse/assaults they get... especially after the “strike back” poster campaign.
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  #23488  
Old 14-10-2017, 10:39 AM
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DANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy dietDANGERMOUSE came here looking for the peace and quiet; the healthy air and the healthy diet
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Originally Posted by Oikboy View Post
Fair enough Macstar. Even at UWL the level of staff service varies. Today wasn't a good day but there are people there who take pride in what they do and offer a great level of customer service. It's the gap between and good and bad which is striking. Ultimately, if people see an effort being made to either help, explain or apologise than thay's enough. We all know the poor sod stuck with us at the station can't magically clear leaves on the line or produce a missing driver on the spot, but looking like they care goes a long way.
You could've done with JC there. He likes helping passengers and having fun.
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  #23489  
Old 14-10-2017, 10:41 AM
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You could've done with JC there. He likes helping passengers and having fun.
Jesus Christ?
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  #23490  
Old 14-10-2017, 11:03 AM
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Jesus Christ?
probably not. Probably not this guy either

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  #23491  
Old 14-10-2017, 11:13 AM
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��. Yeah. Those posters are awful aren't they? The comments on them imply the staff have a lower IQ than Forrest Gump.
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