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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #1  
Old 17-05-2018, 10:58 PM
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Season ticket - auto renewal

Just had a call from a mate who says he has auto renewal setup for his ST, the money was taken in march but today he got an email questionnaire asking why he had not renewed.

He checked the website and sure enough his ST has not been renewed.

Has anyone else setup auto renewal and if so can you check that it says you have next season under purchases.

We have had the same seats since the Holmesdale was built. He is not happy.

What a f*** up!!!!
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Old 17-05-2018, 11:01 PM
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If he has paid it shouldn't be a problem, doesn't surprise me though. I renewed mine online then got an email a few days later warning me I could lose my seat
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Old 17-05-2018, 11:05 PM
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Originally Posted by Jim Cannon View Post
If he has paid it shouldn't be a problem, doesn't surprise me though. I renewed mine online then got an email a few days later warning me I could lose my seat
That's the problem. If they have sold it to someone else they don't ant to rectify the problem.

They did this to me a few years back sold my seat to someone else and told me the one next to that was available. Seemed totally dismissive about it.
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Old 17-05-2018, 11:16 PM
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Originally Posted by delboy01 View Post
Just had a call from a mate who says he has auto renewal setup for his ST, the money was taken in march but today he got an email questionnaire asking why he had not renewed.

He checked the website and sure enough his ST has not been renewed.

Has anyone else setup auto renewal and if so can you check that it says you have next season under purchases.

We have had the same seats since the Holmesdale was built. He is not happy.

What a f*** up!!!!
Me to going sort it tommorow
Taken my money as well
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Old 18-05-2018, 12:16 AM
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Yep my son & I used the auto renewal system, money taken and letters received back in March. Both got emails tonight asking us to fill out a survey on why we haven’t renewed!
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Old 18-05-2018, 12:21 AM
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SHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietSHIPEAGLE came here looking for the peace and quiet; the healthy air and the healthy diet
Have emailed the Box Office manager for an explanation for this email and stating that the administration is extremely poor when such emails are sent to loyal supporters
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Old 18-05-2018, 12:27 AM
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Had same email. I do have email confirming auto renewal so had assumed all was well. Be interested to know if club have been contacted about thisPs Have you checked your confirmation mail. My confirmation wwas sent by somepone called Paul to a Paul McGowan at my email address. Last ime I looked my first name is Richard and my second definitely not Mc Gowan. . Now worried and have emailed box office. Think they'll have some explaining to do tomorrow by the sound of it

Last edited by cranesparkeagle; 18-05-2018 at 12:59 AM.
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Old 18-05-2018, 01:37 AM
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What a **** up
Palace gave my seat to someone else to in error and refused to correct ,urghhh
Ten years I had that seat
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Old 18-05-2018, 01:39 AM
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Had same email!! Wankers

Annoyingly I paid for my sons direct as hadn’t ticked his auto renew.. but did mine by auto Renew, his is shown on my Cpfc account but mine isn’t. I’ve emailed them to ask what’s going on but will call box office in morning.

Last edited by Thefunkymonk; 18-05-2018 at 01:53 AM.
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Old 18-05-2018, 02:45 AM
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Last edited by Robson; 18-05-2018 at 02:57 AM.
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Old 18-05-2018, 04:57 AM
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Quote:
Originally Posted by disco mixx kidd View Post
What a **** up
Palace gave my seat to someone else to in error and refused to correct ,urghhh
Ten years I had that seat
Is this how the HF are getting the centre blocks by stealh?
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Old 18-05-2018, 05:54 AM
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Such a shame that Steve Browett doesn't still post on these boards. He was perfect in such scenarios.
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Old 18-05-2018, 08:13 AM
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Renewal survey

Worrying e-mail from Box Office this morning ...
'We note you haven't renewed your season ticket ... please complete
the survey as to why .... '

Err - but I have . For approx 40th season .By auto renewal . They sent
me an email confirmation on 28th March ....
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Old 18-05-2018, 08:13 AM
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I have had the same. Rest assured the shit will hit the fan if they have sold it!!!
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Old 18-05-2018, 08:58 AM
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This all sounds a bit worrying and a right mess. I hope for those got the email that it turns out they received email in error (might be something to do with GDPR?). I renewed and changed seats a couple of weeks ago into seats I’m sure a couple regulars normally sit. Someone might have bought my old seats by now. This could turn about to be a serious issue but until we hear from the club could be nothing.
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Old 18-05-2018, 09:01 AM
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Quote:
Originally Posted by SHIPEAGLE View Post
Have emailed the Box Office manager for an explanation for this email and stating that the administration is extremely poor when such emails are sent to loyal supporters
Nice one!

For a multi million pound business, the administration and attention to detail on stuff like this seems very poor. Is it incompetence or complacency?
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Old 18-05-2018, 09:09 AM
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I’ve said it time and time again, it’s an EPL football club with Conference level infrastructure.

Feel sorry for the people who work at the Box park office, always very helpful but sadly don’t have the correct resources in place.
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Old 18-05-2018, 09:15 AM
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I’ve said it time and time again, it’s an EPL football club with Conference level infrastructure.
Spot on and there is no sign that things are improving.
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Old 18-05-2018, 09:48 AM
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Complete shambles. I hope that things get sorted out for all involved.
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Old 18-05-2018, 09:51 AM
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Quote:
Originally Posted by transformerman View Post
Worrying e-mail from Box Office this morning ...
'We note you haven't renewed your season ticket ... please complete
the survey as to why .... '

Err - but I have . For approx 40th season .By auto renewal . They sent
me an email confirmation on 28th March ....

Got same thing / Emailed box office yesterday and had it confirmed again with apologies for confusion caused All should be well but suggest you do the same if still worried
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