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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #41  
Old 18-05-2018, 01:35 PM
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Originally Posted by transformerman View Post
Worrying e-mail from Box Office this morning ...
'We note you haven't renewed your season ticket ... please complete
the survey as to why .... '

Err - but I have . For approx 40th season .By auto renewal . They sent
me an email confirmation on 28th March ....
Are you in E block. Could be a way of expelling existing ticket holders.
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  #42  
Old 18-05-2018, 02:07 PM
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I haven't received the email, but checked on the basis of everyone else recieving it....

Auto renewal hasn't gone through, my seat is gone, and no seats left in LH. ******* useless *****!!

Response I got was an email and letter was sent asking people that selected the Auto Renewal to confirm the payment options to submit the renewal, did anyone get these?
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  #43  
Old 18-05-2018, 02:27 PM
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Originally Posted by old git View Post
Are you in E block. Could be a way of expelling existing ticket holders.
Nah - in the Gallery ... we can just drop little white paint bombs on their nice black uniforms if they move central ... ( Only joking - they are a welcome addition in recent years ! )
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  #44  
Old 18-05-2018, 02:31 PM
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Originally Posted by GrayP41ace View Post
I haven't received the email, but checked on the basis of everyone else recieving it....

Auto renewal hasn't gone through, my seat is gone, and no seats left in LH. ******* useless *****!!

Response I got was an email and letter was sent asking people that selected the Auto Renewal to confirm the payment options to submit the renewal, did anyone get these?
That is ******* unreal.
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  #45  
Old 18-05-2018, 02:34 PM
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I auto renewed and got the e-mail a couple of weeks back. Whilst in the box office I mentioned it to them and they say the e-mail has been sent out in error. I asked them to e-mail me to confirm my season ticket has been renewed, They did so hopefully job done.
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  #46  
Old 18-05-2018, 02:38 PM
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money taken, confirmation given and email received yesterday; why haven't I renewed?
Logged on and no record of purchase & no Parish Points added.
Rang the switchboard and asked them to transfer me to the box office. Unfortunately they don't have the technology to do that. You have to ring an premium cost number.
Asked for email which is boxoffice@cpfc.co.uk
Just as I thought the club were getting more professional, they show themselves up to still be 3rd division south in some respects.
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  #47  
Old 18-05-2018, 02:39 PM
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Quote:
Originally Posted by GrayP41ace View Post
I haven't received the email, but checked on the basis of everyone else recieving it....

Auto renewal hasn't gone through, my seat is gone, and no seats left in LH. ******* useless *****!!

Response I got was an email and letter was sent asking people that selected the Auto Renewal to confirm the payment options to submit the renewal, did anyone get these?
Yes my auto renewal failed. I received an email at the time and contacted the box office. They held the price too.
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  #48  
Old 18-05-2018, 03:01 PM
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Quote:
Originally Posted by Kimnopac View Post
‡MeToo
money taken, confirmation given and email received yesterday; why haven't I renewed?
Logged on and no record of purchase & no Parish Points added.
Rang the switchboard and asked them to transfer me to the box office. Unfortunately they don't have the technology to do that. You have to ring an premium cost number.
Asked for email which is boxoffice@cpfc.co.uk
Just as I thought the club were getting more professional, they show themselves up to still be 3rd division south in some respects.
Email Paul McLear.. email on page 2. He emailed me back within 20 mins
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  #49  
Old 18-05-2018, 03:10 PM
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Quote:
Originally Posted by GrayP41ace View Post
I haven't received the email, but checked on the basis of everyone else recieving it....

Auto renewal hasn't gone through, my seat is gone, and no seats left in LH. ******* useless *****!!

Response I got was an email and letter was sent asking people that selected the Auto Renewal to confirm the payment options to submit the renewal, did anyone get these?
Yep, got these.

Was more a letter to tell you what they are going to do rather than asking you to do anything, as far as I can remember.
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  #50  
Old 18-05-2018, 03:24 PM
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Quote:
Originally Posted by Thefunkymonk View Post
Email Paul McLear.. email on page 2. He emailed me back within 20 mins
Have also emailed Paul.
Thanks
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  #51  
Old 18-05-2018, 03:53 PM
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Quote:
Originally Posted by RobertCPFC View Post
If you go over over the i at the top of the page next to my account it should say Season Ticket 17/18 and Season Ticket 18/19. I don't know if next years will be included if you are on instalments.
Thanks Robert, my 'i' says the right things!
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  #52  
Old 18-05-2018, 04:36 PM
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Quote:
Originally Posted by Tom_Snelling View Post
Yep, got these.

Was more a letter to tell you what they are going to do rather than asking you to do anything, as far as I can remember.
They said, because I didn't respond to the email the Auto-renewal wasn't submitted. I stupidly assumed that would be the point of confirming an auto-renewal in the first place

I didn't get an email or a letter about it, but that last one might be more to do with our postie than Palace tbf.
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  #53  
Old 18-05-2018, 04:51 PM
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Originally Posted by GrayP41ace View Post
I haven't received the email, but checked on the basis of everyone else recieving it....

Auto renewal hasn't gone through, my seat is gone, and no seats left in LH. ******* useless *****!!

Response I got was an email and letter was sent asking people that selected the Auto Renewal to confirm the payment options to submit the renewal, did anyone get these?
What did the club offer you instead? That is poor. Wonder how many others are in the same boat without knowing it yet.
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  #54  
Old 18-05-2018, 10:21 PM
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Originally Posted by elgin eagle View Post
What did the club offer you instead? That is poor. Wonder how many others are in the same boat without knowing it yet.
Surely the club should honour the seat and inform the new purchaser that the seat was sold in error and to choose again.
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  #55  
Old 18-05-2018, 10:23 PM
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Surely the club should honour the seat and inform the new purchaser that the seat was sold in error and to choose again.
Yes that sounds fairest doesn't it.
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  #56  
Old 18-05-2018, 10:33 PM
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Yes that sounds fairest doesn't it.
Fair? I would bloody well insist on it!
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  #57  
Old 18-05-2018, 10:39 PM
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So auto-renewal isn't automatic??

Ridiculous from the box office
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  #58  
Old 18-05-2018, 11:20 PM
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Fair? I would bloody well insist on it!
Think I would as well to be honest.
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  #59  
Old 18-05-2018, 11:24 PM
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Yes that sounds fairest doesn't it.
It’s a little more complicated than that. As shown on the transferring seats thread, some existing season ticket holders moved seats after the deadline for retaining seats had expired. So what if the seats which failed to auto renew have been given to relocating ST holders? Do they lose their new seats and return to their previous seats? What if their previous seats have in turn been given to others? It could get awfully messy!! That said, being generous, this farce is amateurish to say the least.
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  #60  
Old 18-05-2018, 11:30 PM
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It’s a little more complicated than that. As shown on the transferring seats thread, some existing season ticket holders moved seats after the deadline for retaining seats had expired. So what if the seats which failed to auto renew have been given to relocating ST holders? Do they lose their new seats and return to their previous seats? What if their previous seats have in turn been given to others? It could get awfully messy!! That said, being generous, this farce is amateurish to say the least.
Having watched, no tried to watch, Roy's press conferences this season without success, I am not in the slightest bit surprised that the auto-renew has failed so badly for the season tickets. It will get more messy nearer the start of the season when peoples season tickets start not arriving i would imagine. Hopefully it's just an isolated case, but this being Palace, you know it won't be.
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