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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #141  
Old 11-02-2017, 11:40 PM
cjcpfc cjcpfc is offline
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Originally Posted by Ade 70 View Post
Trains back from Stoke are fun...All being diverted via Northamptonshire as overhead power lines down...Approx 1.5 to 2 hr delays...We were due into Euston around 19.45 ish but expected 21.45
Yeah we got on an earlier train waited at rugby for an hour for another driver... paid the 1st class weekend upgrade coz delay repay will cover it! Ended up changing trains to a virgin train told that they were honouring the tickets then to be told had to pay again for 1st class upgrade.

Got back to Euston 945 over 2 hours delayed.

Spoke to customer services have to put in delay repay and coz we were over 90mins late can get 100% of my ticket money and i can get back the extra upgrade I paid for 1st class.

Suppose that's some sort of positive from today
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  #142  
Old 12-02-2017, 07:42 AM
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Penstone Eagle Penstone Eagle is offline
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Originally Posted by Nth Kent Eagle View Post
Yesterday the website said no tickets on the day. There was a cash turnstyle and hundreds of spare seats. Another admin cock up by the club.
They don't care anymore
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  #143  
Old 12-02-2017, 09:50 AM
RobertCPFC RobertCPFC is offline
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Originally Posted by cjcpfc View Post
Yeah we got on an earlier train waited at rugby for an hour for another driver... paid the 1st class weekend upgrade coz delay repay will cover it! Ended up changing trains to a virgin train told that they were honouring the tickets then to be told had to pay again for 1st class upgrade.

Got back to Euston 945 over 2 hours delayed.

Spoke to customer services have to put in delay repay and coz we were over 90mins late can get 100% of my ticket money and i can get back the extra upgrade I paid for 1st class.

Suppose that's some sort of positive from today
I went on the 18:12 and ended up getting into Euston over 90 minutes later. The train was also packed as other trains had been cancelled.

The delay repay was the only thing getting me through it. I'll put the money towards the final day.
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  #144  
Old 12-02-2017, 10:18 AM
sherstonpalace sherstonpalace is offline
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Quote:
Originally Posted by cjcpfc View Post
Yeah we got on an earlier train waited at rugby for an hour for another driver... paid the 1st class weekend upgrade coz delay repay will cover it! Ended up changing trains to a virgin train told that they were honouring the tickets then to be told had to pay again for 1st class upgrade.

Got back to Euston 945 over 2 hours delayed.

Spoke to customer services have to put in delay repay and coz we were over 90mins late can get 100% of my ticket money and i can get back the extra upgrade I paid for 1st class.

Suppose that's some sort of positive from today
You may wait a while for your refund. I'm still waiting for mine having been delayed by two hours by Worst Great Western on the way back from the Arsenal match on Jan 1.
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  #145  
Old 13-02-2017, 10:38 AM
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Originally Posted by cjcpfc View Post
Yeah we got on an earlier train waited at rugby for an hour for another driver... paid the 1st class weekend upgrade coz delay repay will cover it! Ended up changing trains to a virgin train told that they were honouring the tickets then to be told had to pay again for 1st class upgrade.

Got back to Euston 945 over 2 hours delayed.

Spoke to customer services have to put in delay repay and coz we were over 90mins late can get 100% of my ticket money and i can get back the extra upgrade I paid for 1st class.

Suppose that's some sort of positive from today
We had the same but i think the guy was so tired of arguing didn't charge us to upgrade and we got fed. We have had a reply saying we are getting a full refund. So despite a significant delay my son and i had a pleasant time of it warm watching movies on the tablets.
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  #146  
Old 13-02-2017, 12:25 PM
CJ PLUM CJ PLUM is offline
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Quote:
Originally Posted by cjcpfc View Post
Yeah we got on an earlier train waited at rugby for an hour for another driver... paid the 1st class weekend upgrade coz delay repay will cover it! Ended up changing trains to a virgin train told that they were honouring the tickets then to be told had to pay again for 1st class upgrade.

Got back to Euston 945 over 2 hours delayed.

Spoke to customer services have to put in delay repay and coz we were over 90mins late can get 100% of my ticket money and i can get back the extra upgrade I paid for 1st class.

Suppose that's some sort of positive from today
We had reserved seats on the 17:50 train which was cancelled (actually it was rescheduled to replace the original broken down unit on the 18:15 out of Manchester which would otherwise have left hundreds of Man U and Watford fans stranded).
So rather than get onto a packed 18:12 train with no valid reservation we jumped on the Cross Country train to Wolverhampton and got the 18:45 Euston train. Got in at 21:41 but we had almost a carriage to ourselves so at least we had seats.
Today confirmed we will get full refund for return journey so thank heaven for small mercies.
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  #147  
Old 13-02-2017, 09:48 PM
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Couldn't travel due to after affects from an operation, nice surprise to get an email from Virgin refunding my first class return ticket cost of £35 to compensate me for the delay
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  #148  
Old 13-02-2017, 10:07 PM
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Originally Posted by Penstone Eagle View Post
Couldn't travel due to after affects from an operation, nice surprise to get an email from Virgin refunding my first class return ticket cost of £35 to compensate me for the delay
I am getting a refund too. No bloody fun the train being cancelled and then having to stand all the way home on a train packed with plastic ManUre fans and Watford
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