#181
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#182
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#183
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Jar Jar Binks makes the Ewoks look like f***ing Shaft |
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I really don't know how you want me to react TopKnot - or what I've said or done wrong, perhaps you are trolling? As Latvian Eagle suggests I have been both a commuter and now worked on the railway - I've made the senseless rant at railway staff etc....
We've explained why it goes wrong, most people on this thread have a better view of why things don't work out that your average Joe because we have a bit more patience being Palace brothers. Don't know, or particularly care, what industry you are in but you must be very passionate about it. We are being more truthful than any PR department and we aren't going to give it the call centre approach of "yes, we understand your frustration Mr. Topknot, let me transfer you to another department to pretend that they give a shit too -do you mind holding approach?" with all the American fakeness you see in customer service.
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Football... AND THEN SOME!!! |
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#186
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And I didn't say that critical safety work should be prioritised over a sympathetic ear, but that customers shouldn't t be patronised by being fobbed off with that as a reason There is a difference between explaining the reasons (which everyone appreciates) and passing the buck.
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Jar Jar Binks makes the Ewoks look like f***ing Shaft |
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How do you know you're being "fobbed off" or is it just a feeling? |
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Also what happens if all passengers take your approach of wanting to be able to moan at someone and then have that individual offer you sympathy? I mean hundreds of thousands of people travel thru London terminal stations daily, the logistics would be a total nightmare.
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#189
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In the main though....
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ACAE |
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Be thankful you don't live in Dawlish otherwise you wouldn't even have any trains right now.
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https://www.cpfc.org/forums/showthread.php?t=284042 - New NBA Thread starting 2021/22 Season |
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Well swivel on this one, because Crystal Palace sell 34 different designs of hat and cap. Thirty-f*cking-four?! |
#192
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Ahhhh Monday.
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#193
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Yea, I'm guessing you know him thru his love of fishing?
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Lovely guard on the 7:46 to London Bridge today from ECR.
Sarcastically telling people to move down when the train is totally rammed to capacity (as usual) and he "doesn't care if we don't move because he get's paid regardless". So once he has managed to barge his morbidly obese carcass onto on the train, I noticed he had a yellow RMT badge on saying "Keep the Guards- keep the train safe". Over the intercom the driver asked him to call and he pulled a face as if to say FFS. His job is customer facing and regardless of if he is pissed you shouldn't let that show especially after he has just gobbed off in front of people rammed into a train well past it's max capacity. What a bellend- way to endear youself to the paying customer. Almost as good as the dispatch crew member who sits in the glass waiting area at the end of Platform 2 playing Angry Birds. It's this half arsed attitude that makes me rage when the trains are up shit creek because nobody is willing to be accountable for the company they are paid to represent. I hated working in customer service- so I moved to a back office job to avoid it. Do the same if you don't like the mud slinging. /rant. |
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I understand that stuff happens thats out of their control, such as the weather and a balls up by Network Rail, whats gets me is that they don't listen to any excuses but their own.
Case in point, my GF fell asleep on the train a month back and went past Chislehurst, was woken up by 2 'revenue protection officers' between Petts Wood and Orpington and was hauled off the train at Orp. She explained the situation (which was self evident) and was simply going to get on the next train back but was treated with a ' thats what they all say' attitude and despite the fact she was willingly going to get the train back it was asserted to her she lives in Orp and does this every day to get a cheaper fare. They then took her ticket details to check her address and she explained that as it was a corporate ticket it would show up as her office in the city which it duly did, though she could show numerous forms of ID from her purse relating to our address in Chislehurst, this was not good enough and the fact her S/T was registered in London showed apparently that she was a serial fare dodger. She had to pay a penatly fare and was kept their for 40 minutes, furthermore it is utterly outrageous how they have dressed up these RPO's to look like police officers as much as they can to increase the intimidation factor. Lack of available train stock, missing staff member, congestion in the London Bridge area, adverse weather and signalling problems, Southeastern love an excuse when it suits them, however can blindly ignore reason when it comes to screwing more money out of its customers. |
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#197
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Also love it when one person says one excuse then another uses a different one...would love it if they said they dropped a bollock and they apologise in advance. |
#198
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I calmly responded that I had jumped the wall, that no threat was made only an instruction to release me as I was being assaulted by him, that I didn't run, I walked, and have been sat in the pub for about an hour. Hardly the actions of a determined fare evader. And as for the valid ticket, I was at no point asked to produce one, but if you'd like to see it then here it is. And like Debbie McGhee I produced my monthly train ticket from my wallet and showed it to the copper, but refused to show it to Mr high-vis, chequered hat boy as he had no jurisdiction in a pub beer garden, and he had already assaulted me once before and I was no mood for it to happen a second time. His poor little face. |
#199
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He seems to spend half his life down here fishing the Hampshire Avon.
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Well swivel on this one, because Crystal Palace sell 34 different designs of hat and cap. Thirty-f*cking-four?! |
#200
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Ticket inspectors are not allowed to lay a hand on you. Just walk through them as if they are not there and just keep walking if you want to avoid them.
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"If you can find money to kill people, you can find money to help people" - Tony Benn 1925-2014 |
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