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  #161  
Old 08-02-2014, 10:28 AM
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dannyboy1807 dannyboy1807 is offline
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  #162  
Old 08-02-2014, 10:32 AM
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  #163  
Old 08-02-2014, 10:37 AM
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Originally Posted by spt1978 View Post
Think the attitude may have something to do with the train and tube companies knowing you have very little alternative but to use their service.
Just read this, was too busy bollocking the Talktalk bloke for being the sole provider of cable tv in the area. He deserved shouting at because Sky executives decided not to provide signal in our area. Consequently, that TalkTalk engineer needed to justify why the MD of Sky didn't view the area as profitable enough.
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  #164  
Old 08-02-2014, 10:45 AM
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Originally Posted by Away View Post
I understand the feeling but in the cold light of day what does venting your pointless anger at a blameless underpaid minion who can't do anything about other than confess to something he or she hasn't done in the first place make you look like.

Have a heart people.
I'm not saying people should be rude or aggressive but if a customer complains to you about your company's poor service, listen and be sympathetic, don't shrug and say it's the other guys fault. Really basic customer service skills, which in a customer facing job, everyone should have.
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  #165  
Old 08-02-2014, 10:49 AM
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Originally Posted by Latvian View Post
Just read this, was too busy bollocking the Talktalk bloke for being the sole provider of cable tv in the area. He deserved shouting at because Sky executives decided not to provide signal in our area. Consequently, that TalkTalk engineer needed to justify why the MD of Sky didn't view the area as profitable enough.
Idiot

Should have bollocked a third party sky dish fitter
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  #166  
Old 08-02-2014, 10:54 AM
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Out of interest, do any of you drivers know the fat controller (JE) at East Croydon Station.
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  #167  
Old 08-02-2014, 10:57 AM
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All we are saying is we pay a lot of money for a shit service and how much is a novice train driver on could do with that get paid and they cancel your train.

Last edited by imashed; 08-02-2014 at 11:02 AM.
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  #168  
Old 08-02-2014, 11:17 AM
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the blame lies with the decision to allow a vital service such as the railways to be run by private profiteers who care little about reliability, comfort or convenience. More overcrowding which is reaching inhumane levels means more profit. Why in the 21st century is there persistent signal failure
Why are the trains often dirty dilapidated and without heating
I have travelled on trains in Europe and they would not be seen dead in some of the cattle trucks we have to endure. perhaps we should be more like the brazillians who are rioting over excessive fare increases!
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  #169  
Old 08-02-2014, 11:19 AM
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The trains in Scotland are clean, puntual and not overcrowded (in Aberdeen at least)
Just saying
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  #170  
Old 08-02-2014, 11:25 AM
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Originally Posted by radiomike View Post
the blame lies with the decision to allow a vital service such as the railways to be run by private profiteers who care little about reliability, comfort or convenience. More overcrowding which is reaching inhumane levels means more profit. Why in the 21st century is there persistent signal failure
Why are the trains often dirty dilapidated and without heating
I have travelled on trains in Europe and they would not be seen dead in some of the cattle trucks we have to endure. perhaps we should be more like the brazillians who are rioting over excessive fare increases!
"Dunno mate. It's head office's fault, talk to them about it. *shrug, blank stare*"
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  #171  
Old 08-02-2014, 12:16 PM
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Originally Posted by Blind_Eagle View Post
Out of interest, do any of you drivers know the fat controller (JE) at East Croydon Station.
Northern fella?
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  #172  
Old 08-02-2014, 12:18 PM
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Originally Posted by TopKnot View Post
"Dunno mate. It's head office's fault, talk to them about it. *shrug, blank stare*"
I think you're making that up.
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  #173  
Old 08-02-2014, 12:20 PM
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I think you're making that up.
I am making it up. To be fair that was more as a reaction to Latvians silly examples.
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  #174  
Old 08-02-2014, 01:07 PM
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Quote:
Originally Posted by little al View Post
The trains in Scotland are clean, puntual and not overcrowded (in Aberdeen at least)
Just saying
Thats cause there all down here
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  #175  
Old 08-02-2014, 01:10 PM
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Thats cause there all down here
Don't talk bollocks. There are plenty of English up here too.
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  #176  
Old 08-02-2014, 01:18 PM
Latvian Latvian is offline
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Originally Posted by TopKnot View Post
I am making it up. To be fair that was more as a reaction to Latvians silly examples.
Was really good mate. Well done.
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  #177  
Old 08-02-2014, 01:35 PM
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Originally Posted by little al View Post
The trains in Scotland are clean, puntual and not overcrowded (in Aberdeen at least)
Just saying
The one I just brought down from aberdeen wasnt al. A hen party or three, rugby fans heading for murrayfield, and aberdeen lads going to celtic. The train was a right mess On time though
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  #178  
Old 08-02-2014, 01:44 PM
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Originally Posted by Latvian View Post
I am pretty sure that making sure the train laden with hundreds of people being dispatched and driven safely is more of a priority. As pointed out before, safety critical railway staff can't use their mobiles to obtain the information. Fewer trains now have conductors, who can relay the information. Confident that the drivers hunting their next train, will be relying on word of mouth just as much as you...

There is the "not my fault guv" attitude throughout the entire UK customer service industry, why single out railway staff - who have more dangerous stuff to deal with than whether a coat is on a hanger in Primark?
Did you read my post correctly?
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  #179  
Old 08-02-2014, 01:44 PM
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Originally Posted by Latvian View Post
Was really good mate. Well done.
Honestly, most of the train staff I have spoken to in real life are fine and understand their customers frustrations, and I appreciate it isn't their fault personally - it's only on this thread really that staff like yourself are coming across as bitter jobsworths. I suppose it's easier to be rude to paying customers behind an anonymous keyboard.
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  #180  
Old 08-02-2014, 01:59 PM
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As someone who used to work in an office job travelling by train everyday I completely understand the frustrations I really do, but it is fair to say having been exposed to the industry I do now understand it is not quite so black and white as many people seem to think it should be with regards to how a railway is run / solving situations like disruption.

Believe me it is frustrating sitting at red signals constantly or being constantly stuck behind something. I can't tell you how many times I have been running to time to Purley only to end up reaching Victoria 15-25 minutes late because I have had to follow a 12+ car Freight train all the way up.
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