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  #1  
Old 14-01-2018, 02:22 PM
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Wren Kitchens - Any good?

I have put a deposit down for a new kitchen with Wren but have since seen a lot of very negative reviews.

Has anyone on here bought a Wren Kitchen? What do you think of them?
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Old 14-01-2018, 03:10 PM
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Quote:
Originally Posted by Jimmy Eagle View Post
I have put a deposit down for a new kitchen with Wren but have since seen a lot of very negative reviews.

Has anyone on here bought a Wren Kitchen? What do you think of them?
The quality of the units and appliances is fine. They subcontract the fitting and the fitters who did my kitchen were good. However, aftercare is poor, emails get ignored, was quite frustrating. According to the fitters, Wren and Wickes are best for quality but Wickes would send someone round to check on progress. Didn't have any visits from Wren whilst the work was in progress. Overall, happy with the final outcome but it took a bit longer for the fitting and the customer care was lacking.
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Old 14-01-2018, 03:32 PM
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Quote:
Originally Posted by Polak View Post
The quality of the units and appliances is fine. They subcontract the fitting and the fitters who did my kitchen were good. However, aftercare is poor, emails get ignored, was quite frustrating. According to the fitters, Wren and Wickes are best for quality but Wickes would send someone round to check on progress. Didn't have any visits from Wren whilst the work was in progress. Overall, happy with the final outcome but it took a bit longer for the fitting and the customer care was lacking.
Cheers Polak. I have heard similar stories re: Customer service.
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Old 14-01-2018, 05:14 PM
Hadham Eagle Hadham Eagle is offline
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From hearing my next door neighbours recent experience, a resounding NO
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Old 14-01-2018, 05:36 PM
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I have used a husband and wife owned company in Rochester they have done theee kitchens for me great value helpful and care if you want deatails pm me
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Old 14-01-2018, 05:57 PM
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Quote:
Originally Posted by Jimmy Eagle View Post
I have put a deposit down for a new kitchen with Wren but have since seen a lot of very negative reviews.

Has anyone on here bought a Wren Kitchen? What do you think of them?
Should have done your homework before putting down a deposit. Is it refundable
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Old 14-01-2018, 06:03 PM
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Always a 14 day cooling off period with these things
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Old 14-01-2018, 06:08 PM
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Hadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the worldHadham Eagle was playing in the snow, was banging on the doors;  climbed up on the roof, the roof of the world
I should add my neighbours is still not right after 8 months. Seems more a contractor prob than Wren but having said that, some of the units were not built correctly.
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Old 14-01-2018, 06:10 PM
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Just had one fitted good value and good units but aftercare shocking. Very little customer care once they have your money
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Old 14-01-2018, 07:00 PM
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Old 14-01-2018, 07:06 PM
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Quote:
Originally Posted by Cannonfodda View Post
Just had one fitted good value and good units but aftercare shocking. Very little customer care once they have your money
Exactly my experience
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Old 14-01-2018, 07:12 PM
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From a fitting point of view, quality is good, but as they come 'ready assembled' for a fitter its a pain, the doors come fitted as well and they are so heavy you have to take the doors off, no packaging to keep them safe
that would be my only grumble
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Old 14-01-2018, 07:22 PM
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Should have done your homework before putting down a deposit. Is it refundable
Of course
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Old 14-01-2018, 07:27 PM
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A friend of mine has not long had a fitted kitchen
Him and his wife researched and got quotes from loads of companies
In the end after listening to everything they all had to say they went with wickes who by the way were not the cheapest
Everything was stripped right back, they had to live on takeaways but the finished result is brilliant and they are so pleased
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Old 14-01-2018, 07:30 PM
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Same as Victoria Plumbing,,,,,,utter shite
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Old 14-01-2018, 07:43 PM
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Had a Wren kitchen fitted about 4 months ago.

Quality of kitchen excellent, no complaints at all. Really good quality.

The kitchen is delivered about 4 weeks before fitting so check nothing is damaged. The poor customer service is if you need a replacement piece - as we did. Had to wait 4 weeks for a (made to measure) replacement. So long as you check up front nothing is damaged (or missing) all good.

You will have been given a quote for fitting. The outsourced fitting Company will come round for a survey and double it. “Ah, you want plug sockets on the walls?, You want the cooker connected to the electricity?, you want ........”

Wren said £4k for fitting at time of purchase. Their fitters came round and said £9k to fit. We had a local kitchen fitting company round who quoted £3.8k for two weeks work including tiling, plastering and floor which wasn’t included in the Wren quote. They will post you the plans / dimensions / instructions prior to delivery.

Obviously went with local Company who were astounded and appalled how much outsource Company tried to charge.

Hope this helps
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Old 14-01-2018, 08:02 PM
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Quote:
Originally Posted by Jimmy Eagle View Post
I have put a deposit down for a new kitchen with Wren but have since seen a lot of very negative reviews.

Has anyone on here bought a Wren Kitchen? What do you think of them?
Let's just say they started installing ours on 3rd June last year and it's still not complete. The fitter we had was appalling (their reccommendation) I've lost count of the emails I've had to send, got to the point where I was copying in their managing director. Twice had a response from someone (different people) saying sorry and that they were now handling our installation, heard no more from either of them. I had to micro manage the installation because the guy supposedly in charge never turned up unless I got on the phone to him. I could go on with a litany of problems but there's not enough space! Sorry but I would never go anywhere near them again.
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Old 14-01-2018, 08:08 PM
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Bought one about 4 years ago. Had some initial issues with quality / spec. not being same as in their showroom but agreed to accept some cash back from them as compensation and had until recently been happy with quality but recently have issues with door finish delaminating on a couple of door fronts. Assume out of warranty but have emailed them to see what they say as looks like manufacturing issue rather than wear and tear but they haven't even responded to emails.
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Old 14-01-2018, 09:24 PM
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Bought one about 4 years ago. Had some initial issues with quality / spec. not being same as in their showroom but agreed to accept some cash back from them as compensation and had until recently been happy with quality but recently have issues with door finish delaminating on a couple of door fronts. Assume out of warranty but have emailed them to see what they say as looks like manufacturing issue rather than wear and tear but they haven't even responded to emails.
Suggest you write a very formal letter to Wren advising that the door was not of an acceptable quality. There are some templates out on the Web. Delamination should not be happening that quickly.

I had a quote from Wren but decided to go with a local supplier. Wren then suddenly engaged in a flurry of emails to try and persuade me to go with them, including dropping their price by 25%. They went quiet when I questioned their trustworthiness as I would have expected them to have been able to offer that price at the start. Rip-out of the old kitchen starts in two weeks.
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Old 14-01-2018, 09:58 PM
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If anyone needs the number of a genuine granite company, message me. They make their own, slightly less discoteque at a 5th of the cost. Curves, cut outs and bespoking done without fuss. The granite fitter is the templater so no mistakes made.
Not my company but used them loads on my jobs so fully recommend them.
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