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-   -   Missing loyalty points (https://www.cpfc.org/forums/showthread.php?t=284947)

girvinator 12-10-2021 12:37 PM

Missing loyalty points
 
Donít know if anyone noticed but I had two different total loyalty points on the app. One in the my account section and one in the personal details section in the tickets part.

Emailed the box office earlier in the season flagging the issue and it was known and they said the total in the personal details section was correct, and had been updating during this season when Iíve bought tickets and is the higher amount. Iíve know just checked it and theyíre both the same total but the lower random number that was in My Account section. Anyone else have this?

I H8 CWEED 12-10-2021 02:36 PM

Loads of people on Twitter claiming they’ve lost loads of loyalty points. Any one else experiencing this?

Dj 784 12-10-2021 03:15 PM

Quote:

Originally Posted by I H8 CWEED (Post 16047524)
Loads of people on Twitter claiming theyíve lost loads of loyalty points. Any one else experiencing this?

I seem to have lost a few hundred

Kirby 12-10-2021 04:35 PM

Quote:

Originally Posted by I H8 CWEED (Post 16047524)
Loads of people on Twitter claiming they’ve lost loads of loyalty points. Any one else experiencing this?

Just checked mine. Seems to have gone down by at least 200-300 points. Great.

breagles 12-10-2021 06:13 PM

Just checked re Loyalty Points - I’ve ‘lost’ 1000

dannyc 12-10-2021 06:30 PM

Iíve also lost around 1000 points. Iím sure theyíre genuine too [emoji35]

RCUK 12-10-2021 06:41 PM

Think ive lost around 500 points... sure i was near 5k points, now down to 4239.

Mark Gardiner 12-10-2021 06:49 PM

Hmm... Loyalty points 0 as apparently I don't have a season ticket (well, not one on a smartphone anyway), although front page has 9934 - sure it was north of 11,000 last week...

laths 12-10-2021 07:17 PM

If you dive into your account details your real parish points are listed there. The box office are aware the totals on the front are incorrect but yet to rectify . I mentioned this a couple months ago to them .

laths 12-10-2021 07:21 PM

Quote:

Originally Posted by laths (Post 16047727)
If you dive into your account details your real parish points are listed there. The box office are aware the totals on the front are incorrect but yet to rectify . I mentioned this a couple months ago to them .

Shite ! Just had a look and lost around 500 points , gone below the magical 6000 mark .

laths 12-10-2021 07:34 PM

Quote:

Originally Posted by laths (Post 16047743)
Shite ! Just had a look and lost around 500 points , gone below the magical 6000 mark .

Nope lost 1000 points.

dannyc 12-10-2021 07:43 PM

Quote:

Originally Posted by laths (Post 16047750)
Nope lost 1000 points.


Welcome to the club unfortunately. Iíve already voiced my displeasure via the box office.

Scrumpy 12-10-2021 08:56 PM

Yeah I've lost 1000 too. I even tried the inspect element trick and wrong points total is displaying

EddieEdwards 12-10-2021 09:00 PM

I guess if we've all lost about the same number of loyalty points then it won't make much difference. :supergrin:

Seriously, it's now getting quite mind-boggling how many different ways they are finding to screw things up.

laths 12-10-2021 09:39 PM

The real points total was in MY Profile but that’s now changed to what’s seen on the front . Going to be hard to prove what you had unless they have records from last season . Total balls up .

I H8 CWEED 12-10-2021 10:25 PM

How do you even see your loyalty points? I’ve logged into my account but I can’t find it anywhere.

LN1 12-10-2021 10:45 PM

Quote:

Originally Posted by I H8 CWEED (Post 16047948)
How do you even see your loyalty points? Iíve logged into my account but I canít find it anywhere.

On the website log in then if only your name is shown click on 'Home Tickets' then for some reason your name and ref number appear up top and you can then drop down a menu from your name/ref to show your personal details.

In my case Palace have reduced my 4800 points to zero. :hmph:

Major Tom 13-10-2021 05:04 AM

My loyalty points down to zero also.

Kinzman 13-10-2021 06:41 AM

Zero here too!!

JannerEagle 13-10-2021 08:22 AM

Quote:

Originally Posted by laths (Post 16047901)
The real points total was in MY Profile but thatís now changed to whatís seen on the front . Going to be hard to prove what you had unless they have records from last season . Total balls up .

Funnily enough I took a screen shot of mine at the start of the month - before I lost my 1000!


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