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  #1  
Old 08-10-2018, 02:11 PM
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BEWARE CORAL ON-LINE!

Hi all,

Just a quick line about an experience I had at the end of last month with my Coral on-line account.

I placed a straight tricast bet for 4 on a dog race at Doncaster at the back end of September and as I hit "bet", I got a message up stating that there had been a server error. You'll probably all know that if a price changes, the bet is not struck until you "review and bet" which is the message I then got. Being a tricast, I knew there was no price change and wanting to get the bet on quickly, I hit the "review and bet". I got a 2nd server error message and repeated this again until I finally got the bet placed. Shortly after, I checked my balance and found that all 3 bets had been placed, a total of 12.

Despite contacting Coral and explaining the server error message, they failed to refund the duplicate stakes (OK, the bet lost and it would be interesting to know what would have happened had it won!). It was only after much stubborn procrastination on their part and after I closed my account that they apologised profusely and offered 3 x 4 free bets if I re-opened. I have not taken this option as the whole thing was a matter of principle and I have suggested they donate the 12 to the retired greyhounds trust.

I also advised, at time of closing the account, that I would relate this incident in as many places as I could as a warning to those using or thinking of opening a Coral account.

I have therefore carried out my promise and I thank you for indulging me. If anyone has had a similar experience, it would make interesting reading.
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Old 08-10-2018, 02:14 PM
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Rule 1 of getting an error when betting is check your account.

Happened to me when depositing money into my account.
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Old 08-10-2018, 02:20 PM
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Quote:
Originally Posted by karl.eldridge View Post
Rule 1 of getting an error when betting is check your account.

Happened to me when depositing money into my account.
Naive of me , I know. Nonetheless being treated like a scam artist is rather annoying!
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Old 05-11-2018, 09:54 AM
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Maybe once FOBT stakes get reduced the bookies will have to start working for a living rather than relying on easy money and getting away with zero customer service, maybe

And good for Tracey Crouch for taking a stand on it not having happened yet, bizarre to see a politician with a moral compass!
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Old 05-11-2018, 10:00 AM
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Good luck with your illness ... I hope you can be bet free one day.
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