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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #1  
Old 15-09-2021, 02:40 PM
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Why is the Box Office so bad?

A number of issues this season such as E-Tickets but the below really irritates me.

Just gone to purchase a Liverpool away ticket and only about 20 restricted view remain. Rang the box office to ask why block 122 (the best block in the away end) was greyed out and they said sales slowed down so decided not to take this block.

I find this an astonishing approach to take after only putting tickets on sale last Wednesday. Surely you look to give fans maximum opportunity to attend after dropping the ball like that? In addition to this you are required to pickup the tickets from Selhurst. This makes things difficult and they could easily be sent to Anfield for collection?

Id love to see it become Palace policy that for Saturday away games that they take the full allocation as this has happened to me and friends numerous times before. If they provided free coach travel for each away game I think this would create a feeling of goodwill among supporters and also ensure away ends are packed up ultimately increasing the chances of a good performance.
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Old 15-09-2021, 02:53 PM
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Originally Posted by ellioteagle1 View Post
A number of issues this season such as E-Tickets but the below really irritates me.

Just gone to purchase a Liverpool away ticket and only about 20 restricted view remain. Rang the box office to ask why block 122 (the best block in the away end) was greyed out and they said sales slowed down so decided not to take this block.

I find this an astonishing approach to take after only putting tickets on sale last Wednesday. Surely you look to give fans maximum opportunity to attend after dropping the ball like that? In addition to this you are required to pickup the tickets from Selhurst. This makes things difficult and they could easily be sent to Anfield for collection?

Id love to see it become Palace policy that for Saturday away games that they take the full allocation as this has happened to me and friends numerous times before. If they provided free coach travel for each away game I think this would create a feeling of goodwill among supporters and also ensure away ends are packed up ultimately increasing the chances of a good performance.
Don't the club need to buy the tickets from Liverpool? If they don't think we will sell that block they'll lose the money for the unsold tickets
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Old 15-09-2021, 03:02 PM
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Yes I understand any unsold tickets they will have to pay for but surely they can market these to ensure they get sold and not leave sales until the week before the match?
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Old 15-09-2021, 03:20 PM
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I think you need to separate Box Office management - which is clearly sub-par - from Box Office staff, who I have always found helpful.
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Old 15-09-2021, 03:25 PM
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I think even free coaches would put many off tbh. It’s a right old journey as it is.

I think not taking a block when the demand isn’t there, is a sensible decision.

And while what Maz says is correct, there are a couple of instances where the box office staff have let themselves down as well as the management.

Anyway: HOPEFULLY they’ve all learnt from the weekends mistakes and will improve.
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Old 15-09-2021, 03:25 PM
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I agree Maz. The young staff on the phones and desks are always helpful and pleasant.
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Old 15-09-2021, 03:27 PM
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They ain't paid the greatest and I've always found them to be helpful at the very least all the time.

In all fairness this e-ticketing bollocks has come from the Premier League and they've been put under massive pressure.
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Old 15-09-2021, 03:38 PM
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I agree Maz. The young staff on the phones and desks are always helpful and pleasant.
I'd echo this. They have a thankless job but are generally polite, well-meaning and conscientious.
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Old 15-09-2021, 04:00 PM
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You really have to feel sorry for the frontline staff who will taking the brunt of their manager's bad decisions.
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Old 15-09-2021, 04:02 PM
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Quote:
Originally Posted by ellioteagle1 View Post
A number of issues this season such as E-Tickets but the below really irritates me.

Just gone to purchase a Liverpool away ticket and only about 20 restricted view remain. Rang the box office to ask why block 122 (the best block in the away end) was greyed out and they said sales slowed down so decided not to take this block.

I find this an astonishing approach to take after only putting tickets on sale last Wednesday. Surely you look to give fans maximum opportunity to attend after dropping the ball like that? In addition to this you are required to pickup the tickets from Selhurst. This makes things difficult and they could easily be sent to Anfield for collection?

Id love to see it become Palace policy that for Saturday away games that they take the full allocation as this has happened to me and friends numerous times before. If they provided free coach travel for each away game I think this would create a feeling of goodwill among supporters and also ensure away ends are packed up ultimately increasing the chances of a good performance.
The club have made some diabolical decisions on this in the past, taking reduced allocations for games that would easily have sold out and thereby denying our fans the chance to attend those matches, but in this case I really don't think they can be accused of doing much wrong. The last non-restricted tickets only sold out earlier today, so we've sold about 1,800 and there are still about 70 restricted view tickets left. Block 124, which we didn't take, holds about 1050 fans. The indications are that the vast majority of those would have gone unsold if we'd taken that block.

You mention free coach travel and yes, I'd love to see them do that more often and there's no doubt that it would have increased the demand, although it's difficult to say by how much. And it's annoying when they keep the restriction at two tickets per person for no good reason - we might have sold a few more if they'd allowed people to buy more guest tickets. But overall I think it was reasonable to take just the three blocks for this one.

I do agree that the tickets went on sale too late and hope that is not repeated for future away matches.
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Old 15-09-2021, 04:32 PM
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Another agreement with regards box office staff for previous dealings over the years. I hope they appreciate the general feeling towards them & always make a point of letting em' know when they, ve sorted tickets and moved seats etc.. Grateful..
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Old 15-09-2021, 04:59 PM
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I'd echo this. They have a thankless job but are generally polite, well-meaning and conscientious.
Me to
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