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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #61  
Old 14-08-2021, 07:47 AM
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I feel sorry for the Box Office staff who will have to deal with this situation on a matchday.

A very late communication to announce this change and it could be seen to be alienating supporters who don't own Smartphones and against an inclusive football club culture.
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  #62  
Old 14-08-2021, 07:47 AM
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Originally Posted by Bizarro View Post
My son's season ticket which I pay for and the receipt was sent to my email. Who will the ticket be sent to , my email or one of his numerous email accounts that he may have linked to his client ref to access the app and has since forgotten the password so opened a new one?
All he has to do is update his CPFC account details. Which would be sensible under any circumstances.
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  #63  
Old 14-08-2021, 07:48 AM
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Originally Posted by EdMan View Post
But there is an alternative. Print the ticket.
For the Brentford game. The wording suggests it isn't available after that. Even if it is available, I'm not sure how printing off a ticket for every game is any easier than having one card that can get you into every game for a season.
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  #64  
Old 14-08-2021, 07:49 AM
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Originally Posted by EdMan View Post
Oh come on, most people have to print stuff occasionally, even if they don't own any tablet/computer/smartphone. They'll work it out.
Hey how about the club could invent a little plastic card that you could have in your wallet to access games and maybe it could even come in a little wallet of its own, now that would be really convenient .... just a thought !
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  #65  
Old 14-08-2021, 07:51 AM
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Originally Posted by in-exile View Post
Hey how about the club could invent a little plastic card that you could have in your wallet to access games and maybe it could even come in a little wallet of its own .... just a thought !
Hardly an original thought, given that its exactly what they do do.

I wonder what's caused the delay in getting them out. Probably supply chain issues due to brexit......
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  #66  
Old 14-08-2021, 07:51 AM
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Originally Posted by Mr Mojo Risin View Post
For the Brentford game. The wording suggests it isn't available after that. Even if it is available, I'm not sure how printing off a ticket for every game is any easier than having one card that can get you into every game for a season.
its not every game though, is it.
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  #67  
Old 14-08-2021, 07:51 AM
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Originally Posted by Mr Mojo Risin View Post
For the Brentford game. The wording suggests it isn't available after that. Even if it is available, I'm not sure how printing off a ticket for every game is any easier than having one card that can get you into every game for a season.
Its more convenient for the ticket touts though ... they will love this print off option !
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  #68  
Old 14-08-2021, 07:53 AM
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Originally Posted by EdMan View Post
Hardly an original thought, given that its exactly what they do do.

I wonder what's caused the delay in getting them out. Probably supply chain issues due to brexit......
I think I know that ...
Why do you think this is only short term?
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  #69  
Old 14-08-2021, 07:59 AM
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Originally Posted by Ruskin Old Boy View Post
No mention of what happens if you don't have a smartphone ....
Or children going with parents
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  #70  
Old 14-08-2021, 08:01 AM
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Originally Posted by in-exile View Post
I think I know that ...
Why do you think this is only short term?
The box office said they'd be sending out season tickets imminently, but that in the meantime, if necessary, e-tickets would be used for the Brentford game.
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  #71  
Old 14-08-2021, 08:07 AM
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Originally Posted by bonzo View Post
Club need to tell the prem to naff off, get the cards sent out and ignore these guidelines.
Apparently Everton will issue s/t, albeit for £5 extra
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  #72  
Old 14-08-2021, 08:11 AM
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Quote:
Originally Posted by EdMan View Post
Is it really such a big deal? Everyone has email these days, and everyone can surely access a printer if they don't have a smartphone.
I don't have access to a printer? Not needed one for years.

Purely from a 'customer experience' (yuk) point of view, this is dogshit on so many levels. I'm 33, have a smartphone, so this shouldn't impact me. Equally, I would still rather use my season ticket card - that won't run out of battery. Straight away, there is a minimal but negative impact on my experience there - why would the club want this? I'm happy to use my old card, so I don't see how the club are gaining from all of this.

As for the impact on our older fans - this is total wank and difficult to defend the club. It it also pretty shit of them to effectively lie and blame the Premier League for all of this.
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  #73  
Old 14-08-2021, 08:12 AM
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Originally Posted by EdMan View Post
Hardly an original thought, given that its exactly what they do do.
Whooooooosh!
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  #74  
Old 14-08-2021, 08:12 AM
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Originally Posted by Spiderman View Post
Apparently Everton will issue s/t, albeit for £5 extra
"in line with our commitment to continue reducing our carbon footprint and use of non-essential plastics, there will be a £5 charge for each physical Season Card."
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"Well, as I said before, we are only 6 points behind 4th from bottom with the prize of an additional £65 million (minimum) if we stay up. So, we'd be bonkers if that wasn't the top priority. Nobody's giving up on staying in this league." CPFC2010, 5-11-2013
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  #75  
Old 14-08-2021, 08:28 AM
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Quote:
Originally Posted by EdMan View Post
Oh come on, most people have to print stuff occasionally, even if they don't own any tablet/computer/smartphone. They'll work it out.
Not everyone has a printer. We didn't until the children were home schooling. Neither my brother or dad have smartphones or printers. Dad is rarely online. This decision stinks and there is no need (other than aggressive marketing). As I bet the next step is ticketing via the app.
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  #76  
Old 14-08-2021, 08:29 AM
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Not everyone has a printer. We didn't until the children were home schooling. Neither my brother or dad have smartphones or printers. Dad is rarely online. This decision stinks and there is no need (other than aggressive marketing). As I bet the next step is ticketing via the app.
I disagree. This is a one-off. People will cope. You'll be able to use your printer to sort your dad and brother, for example.
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  #77  
Old 14-08-2021, 08:30 AM
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Palace can easily save face on this:

- existing card holders in the same seat keep using their old one, or have the option of using smartphone

- people who have lost their old card pay a replacement card fee (as was always the case)

- new season ticket holders have a choice of smartphone or card

- from now on, all new season ticket purchasers are told it's £5 if you want a plastic card rather than use a smartphone

- Palace admit that them not being able to allow use of cards is not a "Premier League requirement"

(okay that last one is not going to happen)
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"Well, as I said before, we are only 6 points behind 4th from bottom with the prize of an additional £65 million (minimum) if we stay up. So, we'd be bonkers if that wasn't the top priority. Nobody's giving up on staying in this league." CPFC2010, 5-11-2013
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  #78  
Old 14-08-2021, 08:33 AM
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Who runs the ticket office these days? Is it an outside company?

This stinks of someone who's never been to a football match in their life and doesn't remotely understand the demographic.

I don't have any problem with them introducing digital tickets, but they should keep the ST cards or at least send out paper tickets for those who don't have (or don't want to use) a smartphone.

Classic case of trying to fix something which isn't broken and making the situation ten times more complicated for no reason.
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  #79  
Old 14-08-2021, 08:35 AM
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Who runs the ticket office these days? Is it an outside company?

This stinks of someone who's never been to a football match in their life and doesn't remotely understand the demographic.

I don't have any problem with them introducing digital tickets, but they should keep the ST cards or at least send out paper tickets for those who don't have (or don't want to use) a smartphone.

Classic case of trying to fix something which isn't broken and making the situation ten times more complicated for no reason.
They are keeping the ST cards, they've just been delayed.
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Old 14-08-2021, 08:36 AM
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I disagree. This is a one-off. People will cope. You'll be able to use your printer to sort your dad and brother, for example.
And after the Brentford game?

What about those who don't have a smartphone? i.e. 53% of over 65s...
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