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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #3121  
Old 15-01-2021, 03:05 PM
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Quote:
Originally Posted by Ogilvy View Post
Sorry being lazy, I have had a refund mid December BUT when I go on now only aced, foundation or credit options does this mean
A - I will automatically get bank refunds
B - I need to action every request separately

Thanks and I will rep first sensible reply as a bonus!
No you need to login then click on your name and client ref at top of the page,then click personal details . there should be a highlighted click here in the box headed important information 20/21 season ticket refunds.
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  #3122  
Old 15-01-2021, 03:11 PM
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For the previous refund I went through the tickets part of the personal details and did it through that . It seems to have changed because there is no bank refund option there now as you saw. I made the mistake on clicking the credit option for one ticket and now have a credit on my ticket account instead of a bank refund.
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  #3123  
Old 15-01-2021, 03:14 PM
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Quote:
Originally Posted by Dark Star View Post
No you need to login then click on your name and client ref at top of the page,then click personal details . there should be a highlighted click here in the box headed important information 20/21 season ticket refunds.
I get refund options of academy ticket credit or foundation no back to account

GOT IT THANKS FOR HELP

Last edited by Ogilvy; 15-01-2021 at 03:18 PM.
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  #3124  
Old 15-01-2021, 03:22 PM
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you should get the page marked step 1 from this link
To view the link you have to Register or Login
click the link in the red box and it should take you to step 2.
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  #3125  
Old 15-01-2021, 03:31 PM
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Originally Posted by EddieEdwards View Post
Originally they weren't going to refund anything until the end of the season so these mid-season rounds of refunds are a bonus.

Nobody knows for certain whether some fans might be allowed in again before the end of the season so I actually think it's fairly reasonable for them to continue with this system of partial refunds.
Yeah I agree this is the best way to do it. I reckon there is some chance that fans will be back in April and May albeit probably no more than 2,000 or 4,000 for each game depending on what tiers we end up in.
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  #3126  
Old 15-01-2021, 07:02 PM
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But why not offer total refunds if people want it? If others want to take partial refunds on the hope they can get to a game, then offer that as well.

At this point I would want a total refund. Wish I had never got them for this season.
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  #3127  
Old 15-01-2021, 07:20 PM
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Originally Posted by cockneyrebel View Post
But why not offer total refunds if people want it? If others want to take partial refunds on the hope they can get to a game, then offer that as well.

At this point I would want a total refund. Wish I had never got them for this season.
Because the club want to keep your money for as long as possible.
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  #3128  
Old 16-01-2021, 02:31 PM
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Originally Posted by Oli28 View Post
Because the club want to keep your money for as long as possible.
Itís been a nasty cash grab from the beginning, not been handled well at all and they have treated many people poorly
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  #3129  
Old 16-01-2021, 07:52 PM
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Be interesting to see how palace and the other clubs approach 21/22 season tickets hope sp learns by his mistakes maybe wait and watch what the other clubs do who seem to had handled the situation better then palace did .
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  #3130  
Old 17-01-2021, 09:18 AM
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For the 2nd time the email I should have got has gone to my friends and family colleague will be contacting the club tomorrow to find out why my S/T email wasn't sent to me.
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  #3131  
Old 17-01-2021, 09:48 AM
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Quote:
Originally Posted by wrightchipvcfc View Post
Be interesting to see how palace and the other clubs approach 21/22 season tickets hope sp learns by his mistakes maybe wait and watch what the other clubs do who seem to had handled the situation better then palace did .
Probably too early to tell but by August I think there is a good chance that full crowds are allowed again (hopefully anyway). Whatever happens I think there is a better chance of more people being allowed to games than this season so I expect they will offer season tickets again.
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  #3132  
Old 19-01-2021, 11:53 AM
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God imagine the atmosphere the first day we are all allowed back in

I mean.. we will still lose 3-0 to Brentford, but be great to be back in the stadium!
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  #3133  
Old 19-01-2021, 11:52 PM
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Not only was it cash grab, it still is. I elected not to renew because I a) foresaw that we wouldn't get to games and b) personal financial issues at the time due to Covid restrictions. I can however still renew in order to save my seat and this has been extended to 10th March. However, they still want 17/19ths of the full ST price.

You couldn't make it up.
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  #3134  
Old 20-01-2021, 12:13 AM
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I really struggle to get cash refund option

Donate credit is all I get lol

Managed finally but jeez...

They really dont wanna give cash back
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  #3135  
Old 20-01-2021, 10:54 AM
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Quote:
Originally Posted by palacemetros View Post
Not only was it cash grab, it still is. I elected not to renew because I a) foresaw that we wouldn't get to games and b) personal financial issues at the time due to Covid restrictions. I can however still renew in order to save my seat and this has been extended to 10th March. However, they still want 17/19ths of the full ST price.

You couldn't make it up.
Whaaa, why would they want that much in March to only then have to give it back?

I deferred mine and my kids as couldn't see us getting back in the stadium and didn't fancy the experience of 2k fans

We have no underlying health conditions and I knew they wouldn't actually be contacting anyone for evidence, it was simply a money grab, a scare tactic about losing your seat - this is all very shameful on the clubs behalf
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  #3136  
Old 20-01-2021, 08:12 PM
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It's embarrassing that is should be causing so many issues trying to go and get your money back. They should return it without you having to intervene at all. Of course, they should never have taken it in the first place.

There's a lot of people who will never forget the way that we have been treated in all this.
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  #3137  
Old 22-01-2021, 04:31 PM
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So, were we actually charged for the games against Soton and Everton? I guess not. I have had a refund for 3 games, this was paid in December. I have a claim for 4 more games, still awaiting that payment. So that's a total of 9 games, 3 refunds with 4 more refunds due. Then what about the v12 finance set-up charges? Have we/will we get that back?
Its been overly complicated and the Palace website is crap.
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  #3138  
Old 22-01-2021, 08:01 PM
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So, were we actually charged for the games against Soton and Everton? I guess not. I have had a refund for 3 games, this was paid in December. I have a claim for 4 more games, still awaiting that payment. So that's a total of 9 games, 3 refunds with 4 more refunds due. Then what about the v12 finance set-up charges? Have we/will we get that back?
Its been overly complicated and the Palace website is crap.
We were only charged for 17 games, Soton and Everton were not included

V12 finance Iím assuming will not be refunding any charges or interest, only the ticket price paid, which would mean all fans using that option have to pay for the privilege of lending Palace your own money
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  #3139  
Old 22-01-2021, 08:34 PM
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Thanks, thought as much.
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  #3140  
Old 27-01-2021, 09:10 AM
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Really really minor point, but whilst I could get a cash refund for the matches I didn't go to; I could only get a credit for the partial refund for the Spurs match (I was in the Holmesdale Lower for the match, but my season ticket is for the Upper Tier).
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