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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #1521  
Old 31-07-2020, 03:05 PM
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Apparently they don't have the correct bank details for me even though they refunded my away tickets last month
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  #1522  
Old 31-07-2020, 03:08 PM
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Originally Posted by Oli28 View Post
Apparently they don't have the correct bank details for me even though they refunded my away tickets last month

Same
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  #1523  
Old 31-07-2020, 04:06 PM
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Email is impersonal, 'Dear Supporter'.

This matter which really was a simple one has been drawn out. Emails and social media goes all over the place.

Bank details on an email reply might end up who knows where?

Some bank security systems may have rejected third party communication. As for those who have successfully received the refund, yet others whose bank accounts are in regular use for direct debits etc, not being refunded seems curious.

As for the phone number to communicate with and leave details, how much trust and confidence to have that calls are not being rerouted? In any case providing the same bank details will likely be rejected again and so we go round and around.

It wouldn't be a surprise if the Club has washed it's hands from the refunds and the matter is sub contracted to a dis-organised team whose systems have been compromised. If major organisations lose personal data it is a possibility.

I was prepared to give the Club the benefit of the doubt but the more I think about the warnings of scams, it all seems very peculiar.
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Last edited by RAB; 31-07-2020 at 04:46 PM.
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  #1524  
Old 31-07-2020, 05:45 PM
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Quote:
Originally Posted by RAB View Post
Email is impersonal, 'Dear Supporter'.

This matter which really was a simple one has been drawn out. Emails and social media goes all over the place.

Bank details on an email reply might end up who knows where?

Some bank security systems may have rejected third party communication. As for those who have successfully received the refund, yet others whose bank accounts are in regular use for direct debits etc, not being refunded seems curious.

As for the phone number to communicate with and leave details, how much trust and confidence to have that calls are not being rerouted? In any case providing the same bank details will likely be rejected again and so we go round and around.

It wouldn't be a surprise if the Club has washed it's hands from the refunds and the matter is sub contracted to a dis-organised team whose systems have been compromised. If major organisations lose personal data it is a possibility.

I was prepared to give the Club the benefit of the doubt but the more I think about the warnings of scams, it all seems very peculiar.
Ring the official box office number, sure it's online somewhere, and explain the situation. Then you'll know if it's a scam or not.
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  #1525  
Old 31-07-2020, 06:24 PM
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We have updated these and our accounts team will process the refund for you.

You will receive the refund within the next week.

If we have anymore enquiries, we will contact you.
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  #1526  
Old 31-07-2020, 06:39 PM
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Originally Posted by Snoop Eaagle View Post
We have updated these and our accounts team will process the refund for you.

You will receive the refund within the next week.

If we have anymore enquiries, we will contact you.
Another 2 weeks, dear oh dear
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  #1527  
Old 31-07-2020, 06:40 PM
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Quote:
Originally Posted by RAB View Post
Email is impersonal, 'Dear Supporter'.

This matter which really was a simple one has been drawn out. Emails and social media goes all over the place.

Bank details on an email reply might end up who knows where?

Some bank security systems may have rejected third party communication. As for those who have successfully received the refund, yet others whose bank accounts are in regular use for direct debits etc, not being refunded seems curious.

As for the phone number to communicate with and leave details, how much trust and confidence to have that calls are not being rerouted? In any case providing the same bank details will likely be rejected again and so we go round and around.

It wouldn't be a surprise if the Club has washed it's hands from the refunds and the matter is sub contracted to a dis-organised team whose systems have been compromised. If major organisations lose personal data it is a possibility.

I was prepared to give the Club the benefit of the doubt but the more I think about the warnings of scams, it all seems very peculiar.
Dear supporter?

Surely it should be customer.
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  #1528  
Old 01-08-2020, 10:58 AM
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As we are dishing out refunds West Ham season ticket holders given to the 28th if August to renew
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  #1529  
Old 01-08-2020, 11:11 AM
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Quote:
Originally Posted by Shipps@Palace View Post
As we are dishing out refunds West Ham season ticket holders given to the 28th if August to renew
I don't see how you can renew a Season Ticket if there is no guarantee of being allowed entry into the ground?

Sounds like Southampton are doing it too but will process refunds for matches not available to attend.

Is this a way for clubs to get money up front and for it to sit in their bank accounts when they know they will have to refund a fair chunk of it?!
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  #1530  
Old 01-08-2020, 12:05 PM
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If they renew a season ticket they have a three options - 1) they will be allowed into a ballot to watch any games if limited crowds come back

2) they can let a family or friend to purchase their season ticket to bypass the waiting list

3) They can pay 30% upfront to secure the ticket and if crowds Of 70% come back they pay the rest. No access to balance and if crowds not over 70% the 30% will be used towards the following years season ticket.
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  #1531  
Old 01-08-2020, 12:12 PM
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Quote:
Originally Posted by Shipps@Palace View Post
If they renew a season ticket they have a three options - 1) they will be allowed into a ballot to watch any games if limited crowds come back

2) they can let a family or friend to purchase their season ticket to bypass the waiting list

3) They can pay 30% upfront to secure the ticket and if crowds Of 70% come back they pay the rest. No access to balance and if crowds not over 70% the 30% will be used towards the following years season ticket.
Ok cheers for the info doesn't sound too unreasonable.
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  #1532  
Old 02-08-2020, 07:40 AM
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Originally Posted by Kirby View Post
Got mine this morning.

Sympathies with those who are clearly being screwed over by the incompetent people running the operation.

The fact we had to enter new bank details in the first place was a bit worrying.
I may be wrong, but I believe the company originally processing closed due to COVID.
It could well be that due to GDPR they couldn’t share/have access to the details.
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  #1533  
Old 03-08-2020, 09:31 AM
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I may be wrong, but I believe the company originally processing closed due to COVID.
It could well be that due to GDPR they couldn’t share/have access to the details.
I originally provided the same bank details that I used to pay for the ST's last year and provided these once again in response to the email

No idea when I will get the £££ back
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  #1534  
Old 03-08-2020, 01:48 PM
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Originally Posted by Harry Holmesdale View Post
I originally provided the same bank details that I used to pay for the ST's last year and provided these once again in response to the email

No idea when I will get the £££ back
Same!

When it comes to taking money, Palace are champions league money grabbers, yet when paying, they're Sunday league misers who are now using every stall tactic in the book to avoid refunding for as long as possible.
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  #1535  
Old 04-08-2020, 02:30 PM
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Im guessing part of the issue is most people wanted their £ back as opposed to having their name on a brick in the academy.
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  #1536  
Old 04-08-2020, 04:43 PM
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Im guessing part of the issue is most people wanted their £ back as opposed to having their name on a brick in the academy.
It wasn't even on a brick, just on a wall, so a list of names. And apart from when you go on your tour (goodness knows when that will be able to actually happen) I'm not sure fans can just wander into the Academy to see it there anyway
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  #1537  
Old 04-08-2020, 04:52 PM
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Quote:
Originally Posted by SussexRed&Blue View Post
I don't see how you can renew a Season Ticket if there is no guarantee of being allowed entry into the ground?

Sounds like Southampton are doing it too but will process refunds for matches not available to attend.

Is this a way for clubs to get money up front and for it to sit in their bank accounts when they know they will have to refund a fair chunk of it?!
spoke to Brighton and Saints fans at kids football on sunday, both refunds are going towards next season which they are already paying for.
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  #1538  
Old 04-08-2020, 06:08 PM
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Shagger has emailed the Academy donors:

Quote:
Hi Brett,

I want to thank you for recently choosing to direct your Season Ticket refund towards our Academy development project, and becoming an Academy Founder Member. We will be eternally grateful for your gesture, and supporters like you who have given so generously will be remembered and always be a part of the Academy in the years to come.

We genuinely believe that we can have the country’s leading Academy setup as we look to capitalise on the immense opportunity that our South London catchment area provides us. You are helping us on this journey. Our Academy is already the envy of many clubs, but our success is actually even more impressive given the facilities that the players and coaches has been working with over recent decades. In the last 15 years, more than 35 players have come through the ranks to the first team – with the most notable of course being Wilfried Zaha. We hope there are a few more like him that we can identify at a young age, who can then flourish in our fantastic new facility.

To thank you for playing a part in the next chapter of our Academy, we're pleased to be able to offer you a range of exclusive benefits which we will be in touch about in the future. You can find out more about them here.

From everyone here at the club, thank you for your incredible support of our football club.
Kind regards,

Steve Parish
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  #1539  
Old 04-08-2020, 07:59 PM
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Quote:
Originally Posted by Cpfcbob View Post
Same!

When it comes to taking money, Palace are champions league money grabbers, yet when paying, they're Sunday league misers who are now using every stall tactic in the book to avoid refunding for as long as possible.
I (not very tactfully) reminded them that they'd been taking instalments by DDM from my bank (and made away ticket refunds to the same account) so the excuse that the refund couldn't be made was a bit lame really. This was the response today;

"Dear Nick

We will reattempt your refund using the same details.

If we have any further issues, we’ll get back to you as soon as possible.

Kind Regards

Paul"

I think they know........!
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  #1540  
Old 05-08-2020, 11:39 AM
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Quote:
Originally Posted by RAB View Post
Email is impersonal, 'Dear Supporter'.

This matter which really was a simple one has been drawn out. Emails and social media goes all over the place.

Bank details on an email reply might end up who knows where?

Some bank security systems may have rejected third party communication. As for those who have successfully received the refund, yet others whose bank accounts are in regular use for direct debits etc, not being refunded seems curious.

As for the phone number to communicate with and leave details, how much trust and confidence to have that calls are not being rerouted? In any case providing the same bank details will likely be rejected again and so we go round and around.

It wouldn't be a surprise if the Club has washed it's hands from the refunds and the matter is sub contracted to a dis-organised team whose systems have been compromised. If major organisations lose personal data it is a possibility.

I was prepared to give the Club the benefit of the doubt but the more I think about the warnings of scams, it all seems very peculiar.
At least you got an e-mail. Got f-all which, as a consequence means I am funding another brick in the wall.....of the academy.
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