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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #1  
Old 08-09-2021, 04:21 PM
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Season Ticket Cards

Anyone who requires a physical season ticket card can request one from the box office by calling 0203 137 1108 (local), 0871 200 0071 (premium) or e-mailing boxoffice@cpfc.co.uk with the title 'No smartphone' and including their client reference and seat details.

The box office staff are currently working their way through printing the new cards and most will be sent out by first class post tomorrow (Thurs 9th). Apparently this doesn't guarantee delivery before Saturday, but it will work for the rest of the season thereafter.

If the season ticket cards don't arrive in time there will be 'an alternative such as e-tickets'.

Digital tickets will also be sent out in the next 24 hours.

Edit: Could a mod perhaps make this a sticky for a couple of days so it doesn't get lost with all the other ticket guff? Thank you!

Last edited by Kirby; 09-09-2021 at 10:27 PM.
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Old 08-09-2021, 06:25 PM
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done.
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Old 08-09-2021, 06:58 PM
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Why not just send everyone a physical season ticket card and ‘if’ they wanted to choose the option of digital then they can.

I assume you can use either choices if you do have a card? Say for instance, you forget your card at home you could still use the app wallet thingy.
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Old 08-09-2021, 07:08 PM
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What is wrong with using the previous ST card like was planned until 5 days before the Brentford game?

I’m lost with all this
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Old 08-09-2021, 07:14 PM
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ANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy dietANDYEAGLE came here looking for the peace and quiet; the healthy air and the healthy diet
When I was at the box office today they said the plastic card was only for special cases.
ie People without smart phones. They also said that a email with PDF would be received by everyone by 6 oclock. I am still waiting.
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Old 08-09-2021, 08:01 PM
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Originally Posted by JAS78 View Post
What is wrong with using the previous ST card like was planned until 5 days before the Brentford game?

I’m lost with all this
The old cards are now defunct.

They were planning on binning the cards altogether but the fan backlash has forced them into rethinking and issuing new ones to anyone who requests them.

All the info in the original post is directly from the box office. Just passing on what I was told and trying to help
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Old 09-09-2021, 06:23 AM
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Spiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy dietSpiderman came here looking for the peace and quiet; the healthy air and the healthy diet
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Originally Posted by ANDYEAGLE View Post
When I was at the box office today they said the plastic card was only for special cases.
ie People without smart phones. They also said that a email with PDF would be received by everyone by 6 oclock. I am still waiting.
I have received no email and nothing in my wallet
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Old 09-09-2021, 12:54 PM
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Cards ordered !
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Hey how about the club could invent a little plastic card that you could have in your wallet to access games and maybe it could even come in a little wallet of its own, now that would be really convenient .... just a thought !
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Old 09-09-2021, 04:39 PM
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Quote:
Originally Posted by Kirby View Post
Anyone who would rather have a physical season ticket card can request one from the box office by calling 020 8768 6000 or emailing boxoffice@cpfc.co.uk and including their client reference and seat details.

The box office staff are currently working their way through printing the new cards and most will be sent out by first class post tomorrow. Apparently this doesn't guarantee delivery before Saturday, but it will work for the rest of the season thereafter.

If the season ticket cards don't arrive in time there will be 'an alternative such as e-tickets'.

Digital tickets will also be sent out in the next 24 hours.

Edit: Could a mod perhaps make this a sticky for a couple of days so it doesn't get lost with all the other ticket guff? Thank you!
And the response you get is

Hi xxxxx



Thank you for your email, I hope you are well.



I can confirm that there is the misunderstanding that if a season ticket holder wants a season ticket card they can just contact us and request it. I am afraid it is not just like that, but in the meantime I have just sent you an email with your PDF ticket for Saturday. During next week we will work on an alternative way of accessing the stadium for the rest of the season.



I hope to have helped you with your query, please let me know if there is anything else that we could do for you.

Oh, and they forgot to attach the pdf!
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Old 09-09-2021, 05:01 PM
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Quote:
Originally Posted by ANDYEAGLE View Post
When I was at the box office today they said the plastic card was only for special cases.
.
They told me this as well. The suggestion was that they won;t be producing very many at all.
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Old 09-09-2021, 05:02 PM
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Quote:
Originally Posted by Kirby View Post
The old cards are now defunct.

They were planning on binning the cards altogether but the fan backlash has forced them into rethinking and issuing new ones to anyone who requests them.

All the info in the original post is directly from the box office. Just passing on what I was told and trying to help
I rather think different people in the box office are saying different things.
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Old 09-09-2021, 05:16 PM
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I tried that number (02087686000) but the recorded voice said it wasn't for box office. Don't want to ring a premium number - I thought there was a local number alternative?
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Old 09-09-2021, 08:26 PM
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Quote:
Originally Posted by SA Eagle View Post
And the response you get is

Hi xxxxx



Thank you for your email, I hope you are well.



I can confirm that there is the misunderstanding that if a season ticket holder wants a season ticket card they can just contact us and request it. I am afraid it is not just like that, but in the meantime I have just sent you an email with your PDF ticket for Saturday. During next week we will work on an alternative way of accessing the stadium for the rest of the season.



I hope to have helped you with your query, please let me know if there is anything else that we could do for you.

Oh, and they forgot to attach the pdf!
FFS.

Lost for words.
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Old 09-09-2021, 08:28 PM
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I rather think different people in the box office are saying different things.
Certainly seems so. What a mess.
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Old 09-09-2021, 08:30 PM
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Originally Posted by daves61 View Post
I tried that number (02087686000) but the recorded voice said it wasn't for box office. Don't want to ring a premium number - I thought there was a local number alternative?
Have edited the original post with the number now listed on the cpfc website but like you say it's a premium one.

If anyone has a local one (aside from the one in your post) then great.
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Old 09-09-2021, 10:26 PM
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Edit: local number added (thanks Woosie).
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Old 09-09-2021, 11:01 PM
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I went to the box office yesterday, to sort this mess out
Still no pdf ticket, after 7 emails and a physical visit.
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Last edited by adrenalin john; 10-09-2021 at 08:31 AM.
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Old 09-09-2021, 11:07 PM
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Its like going to sainsburys but you can only shop if you register your passport in Newcastle and shop with a Laotian credit card in Vietnamese dong converted into air miles that you redeem in nectar points on your neighbours phone, that has to be attached to the front of your shopping trolley.

Oh and please come an hour before you want to shop in case of queues
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Old 09-09-2021, 11:48 PM
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As posted on the other thread...... you guys just need to push harder!

Quote:
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I simply told the truth that my near 80 year old Father often comes to games using my wife's season ticket and that it was not realistic to hand him a smart phone to use.
I also said that I was promised new cards after moving stands for this season and wanted them as promised..or I would want to cancel the tickets.
Was told new cards would be printed and waiting for me at the grounds collection point.
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Hey how about the club could invent a little plastic card that you could have in your wallet to access games and maybe it could even come in a little wallet of its own, now that would be really convenient .... just a thought !
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Old 10-09-2021, 05:35 AM
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And as I responded on the other thread, don’t be so sure of anything.

Look, I go with someone who is 86 years old, has no smart phone, and does not have a personal computer.

If it really was simply as you say, then I would have walked out of there with a similar promise. I know they are going to find a way to resolve it, but not yet what that way will be.

Given what you say, I am now convinced that many people are being given many different chances. You are wrong therefore presume that yours is the only possible outcome
.
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